Derek Mack
Dallas
Summary
Motivated, flexible, detail-oriented, and driven individual seeking a position with a company that values and harnesses these qualities to achieve growth and advancement. Committed to utilizing utmost potential to contribute to the organization's success. Eager to take on new challenges and continuously improve to make a meaningful impact.
Overview
8
8
years of professional experience
Work History
Senior Technician
Truevine Appliance
06.2019 - 12.2024
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Completed preventive maintenance on set schedules.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Conducted tests of components and systems to evaluate performance and identify concerns.
Machine Operator Technician
At Home Distribution Center
02.2017 - 04.2019
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Maintained equipment performance by lubricating and cleaning components.
Education
Area of Study - Computer Science
Philander Smith College
12.2015
High School Diploma -
James Madison Highs School
06.2015
Skills
- Cashier
- Customer service
- Typing
- Sit down forklift driver
- Machine Operator
- Press Operator
- Assembly Line
- Order Picking
- Loading & Unloading Trucks
- Equipment maintenance
- Machinery calibration
- Troubleshooting techniques
- Preventive maintenance
- Customer support
- Team leadership
- Field service
- Communication skills
- Problem solving
- Advanced repair techniques
- Appliance Repair Specialist
Timeline
Senior Technician
Truevine Appliance
06.2019 - 12.2024
Machine Operator Technician
At Home Distribution Center
02.2017 - 04.2019
Area of Study - Computer Science
Philander Smith College
High School Diploma -
James Madison Highs School
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