Derek Mackey
Greenville ,NC
Summary
Dynamic Delivery Department Manager with a proven track record at Door Dash, enhancing operational efficiency through strategic process improvements. Skilled in staff training and development, I excel in customer service and problem-solving, consistently elevating the customer experience while leading teams to meet and exceed performance goals.
Overview
2027
2027
years of professional experience
Work History
Delivery Department Manager
Door Dash
02.2025 - Current
- Directed daily operations of delivery teams to optimize order fulfillment processes.
- Implemented process improvements that enhanced delivery efficiency and
- Spearheaded initiatives to elevate customer experience through comprehensive feedback analysis.
Hurricane Protection Installers
Glass and Metal Installation
02.2020 - 12.2025
- Installed glass and metal structures according to project specifications and safety regulations.
- Operated hand and power tools for precise installations, ensuring quality workmanship.
- Collaborated with team members to complete projects efficiently, meeting deadlines consistently.
- Trained new installers on best practices for installation techniques and safety protocols.
Hood Cleaning Specialists
Ib Services
2019 - 2021
Assisted in hood cleaning for FDNY licensed operations. Supported team members in maintaining cleanliness and safety standards. Contributed to efficient service delivery in compliance with regulations.
Delivery Driver/ Helper
Fresh Direct
02.2003 - 05.2019
- Assisted drivers with timely deliveries, ensuring customer satisfaction and efficient route management.
- Loaded and unloaded packages, maintaining organization and safety protocols throughout delivery processes.
- Provided support in navigating delivery routes, adapting to traffic conditions for optimal efficiency.
- Collaborated with team members to streamline operations, enhancing overall delivery performance.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06-1994
Skills
Scheduling and planning
Staff training and development
Vehicle inspections
Vehicle inspection
Route planning
Preventive Maintenance
Issue resolution
Delivery management
Type tool use
Customer complaint handling
Driver monitoring
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Warehouse safety
Multitasking Abilities
Loading and unloading
Reliability
Worker supervision
Excellent communication
Critical thinking
Organizational skills
Team leadership
Heavy lifting
Timeline
Delivery Department Manager
Door Dash
02.2025 - Current
Hurricane Protection Installers
Glass and Metal Installation
02.2020 - 12.2025
Delivery Driver/ Helper
Fresh Direct
02.2003 - 05.2019
Hood Cleaning Specialists
Ib Services
2019 - 2021
High School Diploma -
Hillcrest High School