Seasoned Technical Writer with a proven track record, adept in creating and enhancing user documentation through meticulous content optimization. I excel in transforming complex information into accessible content, significantly improving user comprehension.
Overview
24
24
years of professional experience
Work History
Technical Writer
Veolia Water Technologies
01.2018 - 07.2024
Researched, drafted, and edited operation and maintenance manuals, quick-start guides, and other user documentation for Sievers Analytical Instruments water quality monitoring equipment.
Created validation documentation for FDA compliance for pharmacological customers.
Observed in-progress operations to identify important steps for technical instructions.
Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
KDB Writer
Qualfon Fort Collins
10.2011 - 07.2017
Researched, developed, wrote, and edited technical support documentation for more than 300 agents supporting the TiVo account.
Distilled complex technical processes and concepts into knowledge articles suitable for users of all experience levels.
Created and maintained a departmental style guide for Qualfon Learning & Development (L&D).
Copyedited disaster-recovery and risk-assessment documents and templates for Qualfon's Global Director of L&D.
Freelancer
Self
05.2000 - 08.2011
Wrote case studies and white papers, and edited articles on a freelance basis for Penton Technology Media (formerly Duke Communications).
As senior editor and online editor for Liberty Ink Journal, acquired articles, edited them according to Chicago Manual of Style and AP guidelines, developed writers, and managed the blog.
Wrote concert and CD reviews and interviewed local performers for Riff Music Magazine.
Associate Editor
Penton Technology Media
01.2005 - 02.2009
Edited technical magazine articles for grammar, tone, consistency, and accuracy.
Co-edited articles with other editors to ensure perfection.
Communicated with writers, industry leaders, and subject-matter experts.
Contributed to monthly editorial and art meetings for each issue.
Manager - Automation & Controls at Veolia Water Technologies and Solutions(Formerly Known as GE Water Technologies)Manager - Automation & Controls at Veolia Water Technologies and Solutions(Formerly Known as GE Water Technologies)
Lead Resident Field Service Representative at Veolia Water Technologies SolutionsLead Resident Field Service Representative at Veolia Water Technologies Solutions
Territory Manager – Mid-Atlantic Region at Veolia Water Technologies & SolutionsTerritory Manager – Mid-Atlantic Region at Veolia Water Technologies & Solutions