Derek Marsala
De Soto,MO
Summary
Seeking to obtain employment in the insurance industry, where i can utilize my many skillsets to meet and exceed expectations of me as a valued employee.
Overview
18
18
years of professional experience
Work History
Project Manager/Crew Leader
Skye Construction
08.2019 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Business Owner
5 Star Professional Services
03.2009 - 08.2018
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Extra Board
Amtrak
10.2006 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Education
Excelsior Springs Tech High School
Excelsior Springs, MOTransportation Communications Union (T.C.U)
Excelsior Springs Job Corps
Excelsior Springs, MO02-2006
Skills
- Project management
- Project planning and development
- Relationship building
- Schedule management
- Home Construction knowledge
- Roofing and roofing components knowledge
- Customer relations / empathy knowledge
- Diversity and Leadership
Timeline
Project Manager/Crew Leader
Skye Construction
08.2019 - Current
Business Owner
5 Star Professional Services
03.2009 - 08.2018
Extra Board
Amtrak
10.2006 - 09.2008
Excelsior Springs Tech High School
Transportation Communications Union (T.C.U)
Excelsior Springs Job Corps
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