Derek Martinez
La Habra Heights,CA
Summary
Proven team player with a track record of enhancing customer satisfaction at Yoyo Tea House, adept in food preparation and cash handling. Demonstrated ability to maintain cleanliness and resolve complaints efficiently, contributing to successful health inspections and fostering a positive, fast-paced service environment.
Overview
1
1
year of professional experience
Work History
Coffee-shop-worker
Yoyo Tea House
06.2022 - 07.2023
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to successful health inspections by maintaining strict adherence to food safety guidelines throughout daily operations.
Education
GED -
Fullerton College
05.2027
Skills
- Food Preparation
- Order Taking
- Product Upselling
- Cleanliness
- Active listener
- Cash Handling
- Team Player
Timeline
Coffee-shop-worker
Yoyo Tea House
06.2022 - 07.2023
GED -
Fullerton College
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