Derek Moraco
Charlotte,NC
Summary
Skilled Maintenance Technician and Driver with a proven track record at formally Hyatt House; now Towneplace Suites, excelling in preventive maintenance and problem-solving. As well as, adapting to a full renovation and rebranding of a 5 story hotel, collaborating with contractors to ensure a smooth transition.
Demonstrated expertise in troubleshooting and effective communication, ensuring operational efficiency and enhancing customer satisfaction. Adapted seamlessly across varied roles, showcasing versatility and reliability without incident.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MAINTENANCE TECHNICIAN
Formally Hyatt House (summerfield Suites) Now Towneplace Suites (Sreehotels)
Charlotte, NC
01.2024 - Current
- Utilized hand tools, power tools and precision measuring instruments during repair work.
- Maintained safe working environment utilizing personal protective equipment.
- CPO certified and able to maintain indoor or outdoor pools.
- Programmed Saflock Ambiance RFID door locks and assisted in installing.
- Troubleshooted Ambiance software and front desk workstations using relevant manuals.
- Completed installs for new A/C Amana ptac units.
- Assisted supervisor with preventive maintenance and special projects.
- Completed plumbing repairs and replaced plumbing fixtures.
- Documented maintenance activities and results in accordance with company standards.
- Read and interpreted equipment manuals and work orders for performing required maintenance and service.
- Repaired electrical work and installed light fixtures.
- Repaired or replaced defective components in a timely manner to minimize downtime.
- Conducted and completed interior painting projects, minor touch-ups and wall repairs.
- Performed general troubleshooting on electronics such as, TV’s, telephones and computers.
- Able to communicate effectively using a radio to fulfill work orders.
- Inspected plumbing and electrical systems for safety compliance and operational efficiency.
- Responded promptly to guest maintenance requests, enhancing guest satisfaction and comfort levels.
- Installed new locks, door handles, and door closers.
AIRPORT SHUTTLE DRIVER
Hyatt House (summerfield suites)
Charlotte, NC
03.2023 - 01.2024
- Demonstrated expertise in driving a variety of vehicles including vans, buses, and shuttles in a safe and efficient manner.
- Analyzed customer travel patterns in order to develop more efficient routes for future trips.
- Maintained a neat appearance at all times while representing the company brand professionally.
- Provided courteous assistance with loading and unloading luggage from vehicles as needed.
- Adapted to changing schedules quickly and efficiently while ensuring that all passengers arrived at their destinations on time.
- Successfully managed difficult customers by remaining professional at all times and using conflict resolution strategies when necessary.
- Performed regular maintenance tasks such as refueling, cleaning interior and exterior of vehicles, checking fluid levels.
- Responded quickly to customer feedback or complaints in order to ensure satisfaction.
- Developed effective communication techniques in order to provide clear instructions to passengers regarding boarding procedures.
- Exhibited excellent customer service skills when dealing with passengers' inquiries and complaints.
- Kept up-to-date on local attractions, restaurants, hotels, and airports, providing detailed information when requested.
- Prepared and maintained shuttle logs and maintenance records.
- Communicated delays, construction and other irregularities to dispatch office to aid in alternate route mapping.
- Relayed accurate directions to passengers regarding destinations within local areas.
- Picked up and met passengers according to requests, appointments and schedules.
- Performed errands for customers and employers, such as delivering and picking up mail and packages.
- Performed minor vehicle repairs, such as filling tires with air and took vehicles to mechanics for servicing.
- Checked condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment for proper functionality.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
DRIVER
BSI Solutions
Charlotte
12.2022 - 02.2023
- Tasked with supporting Enterprise, Alamo, and National's operations at Charlotte Douglas International airport.
- My duties were to drive cars to a lower level for detail after customer returns or were to drive detailed cars to an upper level for Enterprise, Alamo, or National to rent out to customers.
- Additionally, I would be tasked with driving these cars out of the airport to an offsite holdings area or to bring in cars from the holdings area into the airport.
- I was expected to be capable of driving a variety of vehicle types such as SUV’s, sedans, trucks and muscle cars.
- I am quite familiar with the handling of each of these vehicle types and how each car brand is slightly different.
- I am also extremely comfortable with backing and parking into tight areas as it was expected to back in the cars for the customer and to be able to pack cars tightly together without damage.
- While with this company I have not been involved in any accidents and excelled at adapting to each of these vehicle types without incident.
CREW MEMBER
Your Event Party Rental
Northville
05.2022 - 08.2022
- The main duties of this job involved loading and unloading of large outdoor tents, tables and chairs out of box trucks with lift gates.
- Our crew would arrive at the customers residence and set up large outdoor tents (10ft by 20ft on average) and unload equipment the customer rented as well as retrieve equipment that the customer was done renting.
- I was expected to lift long 8ft tables and heavy tent equipment without doing damage to the customers property.
- The job involved the coordination of 3-8 people to setup these tents and to safely unload the equipment.
- This environment taught me skills in teamwork, safe lifting, and customer service.
- Maintained inventory accuracy through regular audits and systematic tracking of rental equipment.
PACKAGE HANDLER
Amazon.com
Brownstown
01.2021 - 09.2021
- I worked in tandem with management to help both wrap boxed pallets and load as well as unload said pallets for sorting purposes.
- Highly experienced in the use of a pallet jack.
- Well-versed in general warehouse safety procedures and being able to safely lift heavy boxes without injury.
- It was also expected of me to maintain general package flow as well as report safety concerns regarding how boxes on pallets were being stacked and wrapped.
- Consistent audits of my work would always show complete compliance with company standards.
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Trained new employees on safety protocols and operational procedures, fostering a culture of safety compliance.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
SALES ASSOCIATE
CVS Health Retail
Canton
05.2019 - 02.2020
- I was tasked with stocking and organizing a 25,000 sq/ft store.
- I regularly interacted with customers from behind the register and around the building to build rapport
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store inventory by restocking shelves and organizing merchandise displays.
- Checked inventory using hand-held scanner and locating merchandise
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
LIBERAL ARTS -
Schoolcraft College
05-2022
HIGH SCHOOL DIPLOMA IN US - undefined
Salem High School
06-2020
Skills
- Problem solving ability
- Building maintenance
- Preventive Maintenance
- Electrical Troubleshooting
- Mechanical troubleshooting
- Hand and power tools
- Equipment installation
- Equipment Repair
- Plumbing
- Painting
- Drywall repair
- Proficient in Ambiance Access Management software
Certification
Certified pool operator
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
MAINTENANCE TECHNICIAN
Formally Hyatt House (summerfield Suites) Now Towneplace Suites (Sreehotels)
01.2024 - Current
AIRPORT SHUTTLE DRIVER
Hyatt House (summerfield suites)
03.2023 - 01.2024
DRIVER
BSI Solutions
12.2022 - 02.2023
CREW MEMBER
Your Event Party Rental
05.2022 - 08.2022
PACKAGE HANDLER
Amazon.com
01.2021 - 09.2021
SALES ASSOCIATE
CVS Health Retail
05.2019 - 02.2020
HIGH SCHOOL DIPLOMA IN US - undefined
Salem High School
LIBERAL ARTS -
Schoolcraft College