Driven and dedicated employee with over 20 years of office experience seeking the next challenging position working in the Human Resources field using my administrative skills and expertise.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Production Controller
MA Army National Guard
09.2024 - Current
Prepared and reviewed job orders and adjusted documents for timely delivery.
Monitored inventory use and adjusted inventory control techniques.
Planned material equipment and manpower needs for job.
In-processed and out-processed work orders maintaining office operations.
Human Resources Assistant, GS-0203-06
MA Army National Guard
12.2017 - 09.2024
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Organized company-wide events for team building purposes, boosting overall morale among employees.
Responded to employee inquiries regarding benefits and other HR topics.
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Passport Agent, ADOS
MA Army National Guard
05.2022 - 06.2023
Supported DoD applicants to include military and civilian personnel travelling on international business.
Ensured accuracy in data entry for passport applications, reducing errors and improving overall office efficiency.
Expedited emergency passports for individuals facing urgent travel needs by swiftly prioritizing and processing their requests.
Utilized automated systems for researching passport procedures and guidelines.
Support Services Specialist, GS-0342-09
MA Army National Guard
12.2016 - 12.2017
Managed a high volume of support tickets while maintaining professionalism under pressure, leading to increased client satisfaction ratings.
Responded to customer requests for products, services, and company information.
Verified receipt of large shipments of equipment and supplies.
Mail Assistant, GS-0305-06
MA Army National Guard
06.2013 - 11.2016
Sorted and delivered materials to different work areas and staff.
Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Budget Analyst, ADOS
MA Army National Guard
04.2009 - 05.2012
Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
Monitored and reported budgetary discrepancies to senior management to maximize reporting efficiency and finalized spending plans.
Served as the primary DTMS representative troubleshooting discrepancies while maintaining close communication with Units.
Prepared conference rooms for meetings ensuring events run smoothly.
Human Resources Specialist (42A)
United States Army
03.2007 - 11.2008
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Improved office efficiency by effectively managing internal communications and correspondence.
Monitored the proper handling of equipment and supplies.
Licensed on stake body vehicle used for picking up clothing and meals for new recruits joining the organization.
Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Human Resources Specialist (42A)
United States Army
07.2004 - 02.2007
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Monitored employee attendance, addressing issues in accordance with Army policies and procedures.
Collaborated with military personnel to identify opportunities for enhancing morale, welfare, and recreation services offered on base.
Technical Assistant I
AMICA Mutual Insurance Company
08.1999 - 06.2004
Gathered, organized and distributed technical documentation.
Provided technical guidance and support to team members.
Located and retrieved requested documents in accordance with established policies.
Kept reception area clean and neat to give visitors positive first impression.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Science - General Business Administration
Massachusetts Bay Community College
Wellesley Hills, MA
06.1999
Skills
Administrative Support
Effective Planning
Scheduling
Mail handling
Organization
Microsoft Office
Affiliations
VFW, Lifetime Member
AMVETS, Lifetime Member
Certification
Passport Agent Refresher Training - March 2024 to March 2026
Secret Clearance - August 2015 to February 2025
Timeline
Production Controller
MA Army National Guard
09.2024 - Current
Passport Agent, ADOS
MA Army National Guard
05.2022 - 06.2023
Human Resources Assistant, GS-0203-06
MA Army National Guard
12.2017 - 09.2024
Support Services Specialist, GS-0342-09
MA Army National Guard
12.2016 - 12.2017
Mail Assistant, GS-0305-06
MA Army National Guard
06.2013 - 11.2016
Budget Analyst, ADOS
MA Army National Guard
04.2009 - 05.2012
Human Resources Specialist (42A)
United States Army
03.2007 - 11.2008
Human Resources Specialist (42A)
United States Army
07.2004 - 02.2007
Technical Assistant I
AMICA Mutual Insurance Company
08.1999 - 06.2004
Associate of Science - General Business Administration