Derek Moreno
Henderson,NV
Summary
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
32
32
years of professional experience
Work History
Telemarketing Account Specialist
Dynata Marketing
10.2018 - Current
- Handled customer inquiries to enhance satisfaction and resolve issues.
- Developed customer relationships for improved retention and loyalty.
- Improved accuracy of account records by updating information regularly.
- Processed transactions to ensure timely and efficient service.
- Coordinated with team members to streamline account management processes.
- Facilitated resolution of client concerns, ensuring satisfaction.
Telemarketing Consultant
Kazadee Information Technology Services
07.2016 - 07.2017
- Increased customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members on strategies to improve call quality and efficiency.
- Assisted management in developing successful promotional campaigns by providing valuable input on target audiences and messaging strategies.
- Conducted market research to identify potential clients and establish a comprehensive database of prospects.
- Managed daily call quotas, prioritizing tasks to maximize productivity without sacrificing quality service.
Customer Service Representative
American Label Corporation
11.1995 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Stocker, Cashier, & Janitor
Surf Market Wine & Beer
07.1993 - 10.1995
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Bachelor of Science - Philosophy And Double Majored in Economics
San Diego State University
San Diego, CA06-1993
Skills
- Account management
- Data analysis
- Financial reporting
- Customer service
- Problem solving
- Team collaboration
- Relationship building
- Account reconciliation
Timeline
Telemarketing Account Specialist
Dynata Marketing
10.2018 - Current
Telemarketing Consultant
Kazadee Information Technology Services
07.2016 - 07.2017
Customer Service Representative
American Label Corporation
11.1995 - 08.2015
Stocker, Cashier, & Janitor
Surf Market Wine & Beer
07.1993 - 10.1995
Bachelor of Science - Philosophy And Double Majored in Economics
San Diego State University
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