Derek Neves
Houston,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
32
32
years of professional experience
Work History
IT Software Quality Assurance Manager
GC Services / InteLogix
Houston, TX
08.2005 - 07.2024
- Managed an international team located in India, the Philippines, and the US, including selection, interview, and onboarding processes.
- Provided regular performance reviews for QA staff members and identified areas requiring further training.
- Communicated effectively with stakeholders on project progress, risks and solutions.
- Managed daily activities of QA personnel such as setting goals, providing guidance and assigning tasks for efficient execution of projects.
- Documented all testing processes including policies and procedures, bug tracking reports, test cases and test scenarios.
- Developed test plans, protocols and strategies to ensure the highest level of product quality.
- Collaborated with developers and designers to ensure that delivered products met required specifications and standards.
- Compiled detailed bug reports containing accurate descriptions, replicable steps, and supporting screenshots.
- Conducted root cause analysis to identify defects in a timely manner.
QA Lead
BindView Development
Houston, TX
12.1997 - 05.2005
- Led a team of QA Engineers in efficiently carrying out all phases of testing activities for a software product line.
- Developed and implemented test plans, strategies, and processes to ensure quality of products.
- Identified opportunities for improving the efficiency of the QA process through automation or other means.
- Analyzed requirements documentation and technical specifications to offer accurate testing estimates.
- Compiled detailed bug reports containing accurate descriptions, replicable steps, and supporting screenshots.
- Collaborated closely with development teams to ensure product stability before release.
- Tracked project timelines and milestones ensuring timely completion of tasks within budget constraints.
- Monitored performance metrics such as response time and memory usage during stress testing sessions.
Systems Analyst - J1
MCI Systemhouse - Commercial Markets & Trading
Houston, TX
07.1997 - 12.1997
- Performed exploratory testing in addition to predefined test scenarios to validate specific use cases.
- Documented defects encountered during testing phases in a proprietary bug tracking system
Customer Service Analyst / QA Analyst
Ford Dealer Computer Services / UCS
Houston, TX
02.1992 - 07.1997
- Assisted customers with software product use questions, issues, and troubleshooting.
- Resolved customer complaints and inquiries professionally.
- Documented customer interactions in the company's CRM system.
- Tested software updates prior to release for potential bugs or conflicts with existing systems.
Education
MBA -
University of Houston
Houston, TX 2003 - 2005
BBA -
Sam Houston State University
Huntsville, TXSkills
- Workforce Management
- Project Management
- Budgeting
- QA reporting
- Test Planning
- Test Plans and Test Methodologies
- Product Testing
- Accessibility Testing (WCAG)
- Regression testing management
- Software Development Lifecycle
- Cross-Functional Teamwork
- Staff Development
Accomplishments
- Recognized within company as 2012 Manager of the Year (9,000 employees)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Software Quality Assurance Manager
GC Services / InteLogix
08.2005 - 07.2024
MBA -
University of Houston
2003 - 2005
QA Lead
BindView Development
12.1997 - 05.2005
Systems Analyst - J1
MCI Systemhouse - Commercial Markets & Trading
07.1997 - 12.1997
Customer Service Analyst / QA Analyst
Ford Dealer Computer Services / UCS
02.1992 - 07.1997
BBA -
Sam Houston State University
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