Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Nicholson

Palatine,IL

Summary

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

4
4
years of professional experience

Work History

Department Supervisor With Keys

Dick Sporting Goods
10.2024 - Current
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
  • Assisted in hiring, onboarding, and training new employees, ultimately creating a more skilled workforce.
  • Optimized department layout for better traffic flow, enhancing the overall shopping experience.
  • Streamlined inventory management for improved stock availability and reduced waste.
  • Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
  • Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Barback

Hot Pocket's Bar and Grill
06.2024 - Current
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Customer Service Specialist

Dicks Sporing Goods
08.2022 - 10.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Cashier

Dick Sporting Goods
11.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Business

William Rainey Harper College
Palatine, IL
05-2026

Skills

  • Employee relations
  • Policy enforcement
  • Scheduling expertise
  • Customer service
  • Cash handling
  • Workplace safety
  • Customer service management
  • Training and mentoring
  • Task delegation
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Time management

Timeline

Department Supervisor With Keys

Dick Sporting Goods
10.2024 - Current

Barback

Hot Pocket's Bar and Grill
06.2024 - Current

Customer Service Specialist

Dicks Sporing Goods
08.2022 - 10.2024

Cashier

Dick Sporting Goods
11.2021 - 08.2022

Associate of Science - Business

William Rainey Harper College

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