Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Derek Paul

Sales Rep/Marketing
Westmoreland

Summary

Dynamic Sales Rep/Estimator at SERVPRO Team Paul, adept at driving revenue growth through exceptional customer service and strategic relationship building. Proven success in increasing repeat business and client satisfaction by developing tailored solutions and utilizing CRM software. Strong communicator with a keen understanding of the emergency property restoration industry and fostering long-term loyalty and brand awareness.

Overview

21
21
years of professional experience

Work History

Sales Rep/Estimator

SERVPRO Team Paul
12.2003 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Boosted team morale and productivity by leading weekly meetings highlighting staff achievements.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Provided feedback from customers to production team, influencing positive modifications to production process.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

Associate of Science - Management

Keene State College
Keene, NH
05.2001 -

Skills

  • Customer service
  • Sales development
  • Time management
  • Client service
  • Communication Skills
  • CRM Software
  • Microsoft Office Suite

Accomplishments

  • Holding certifications through industry organization: The Institute of Inspection, Cleaning and Restoration Certification (IICRC): WRT (Water Restoration Technician), FSRT (Fire and Smoke Restoration Technician), AMRT (Applied Microbial Restoration Technician), TCST (Trauma and Crime Scene Technician)
  • Contoocook Valley Board of Realtors "Affiliate of the Year" (2018, 2022)
  • Monadnock Board of Realtors "Affiliate of the Year" (2023)
  • Okemo Valley Regional Chamber of Commerce "Member of the Month" (2021)
  • Greater Monadnock Collaborative "Business of the Year" (2024)

Timeline

Sales Rep/Estimator

SERVPRO Team Paul
12.2003 - Current

Associate of Science - Management

Keene State College
05.2001 -
Derek PaulSales Rep/Marketing