Derek Pepin
Fort Lauderdale
Summary
Resourceful Mechanic known for high productivity and efficient task completion. Specialize in diagnostics, repair techniques, and preventative maintenance. Excel in time management, problem-solving, and adaptability to new technologies or procedures. Committed to safety standards and effective communication to ensure job success.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Mechanic
Tire Kingdom
Lauderhill
01.2025 - Current
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Assisted fellow mechanics when necessary during complex repairs.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Maintained accurate records of work performed in accordance with company standards.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Ensured safety protocols were followed while working on vehicles.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Addressed customer questions and concerns regarding products and services.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Monitored shop equipment to maintain safe working condition.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Conducted test drives before and after repair services.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Line Service Technician
Florida Jet Center
Fort Lauderdale
05.2023 - 01.2025
- Operated tugs, belt loaders, lavatory trucks, air stairs. for the movement of aircrafts on the ramp area.
- Received incoming freight shipments and delivered them to designated locations within the airport premises.
- Managed fueling operations by monitoring fuel inventory levels and ordering additional supplies when necessary.
- Monitored weather conditions to ensure safe operation of aircrafts during taxiing activities.
- Reported any discrepancies related to runway maintenance issues immediately.
- Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
- Performed daily maintenance and inspections of aircrafts, ensuring safety regulations were met.
- Assisted customers with ground transportation needs such as rental cars or hotel reservations.
- Loaded and unloaded cargo from airplanes safely using appropriate lifting techniques.
- Provided exceptional customer service to patrons in line service operations.
- Troubleshot minor mechanical problems on various ground support equipment including conveyors, carts, pallet jacks.
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Performed aircraft maintenance, refueling, storage, and ground support.
- Changed aircraft oil, coolant, or other fluids to foster flight-readiness.
- Inspected aircraft components and equipment for cracks, breaks and leaks.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Removed trash and recyclables from aircraft interior.
- Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Towed, positioned and locked aircraft to secure.
- Safely handled industry-specific equipment.
Go-Kart Mechanic
K1 Speed
Hollywood
03.2021 - 05.2023
- Assist in the routine maintenance and repair of go-karts, including motors, brakes, and electrical systems
- Conduct inspections to identify mechanical issues and ensure compliance with safety standards
- Support the senior mechanics in diagnosing problems and implementing effective solutions
- Keep accurate records of maintenance and repair work performed
- Participate in team meetings to discuss ongoing projects and improvements
- Maintain a clean and organized work area
Grocery Clerk
Publix
Pompano Beach
05.2017 - 05.2023
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Ensured compliance with all safety regulations while handling merchandise.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves with merchandise according to company guidelines.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
Education
Bachelor of Science - Aviation Maintenance Management
Broward College
Fort Lauderdale, FL12-2026
Skills
- Customer service
- Parts ordering
- Diagnostic testing
- Team collaboration
- Friendly and outgoing
- Positive and professional
- Listening skills
- Teamwork and collaboration
- Problem-solving skills
- Reliable and punctual
- Customer engagement
- Exceptional customer service
- Mechanical troubleshooting
- Preventive maintenance
Languages
English
Native/ Bilingual
Timeline
Mechanic
Tire Kingdom
01.2025 - Current
Line Service Technician
Florida Jet Center
05.2023 - 01.2025
Go-Kart Mechanic
K1 Speed
03.2021 - 05.2023
Grocery Clerk
Publix
05.2017 - 05.2023
Bachelor of Science - Aviation Maintenance Management
Broward College