Zoe Alverio-Chaveco
Beacon,NY
Summary
Experienced professional with over ten years of diverse work experience in customer service, technical operations management, and restaurant industry. Outstanding communication skills allow the ability to excel at providing exceptional customer service and managing fast-paced environments with ease. Natural aptitude for remaining composed under pressure and juggling multiple projects synchronously. Possessing a genuine passion for working with people, highly personable and harbors a keen gift to anticipate and fulfill the needs of others all while maintaining an inspiring and positive work environment.
Overview
8
8
years of professional experience
Work History
Technical Operations Manager
New York Conservatory for Dramatic Arts
02.2019 - 10.2023
- Oversaw and directed daily activities of 10-person technical team, creating schedules and plans to ensure smooth operations
- Conducted consistent and efficient classroom set-up and break-down procedures, while performing necessary technical maintenance and repairs
- Proactively addressed needs of staff, faculty, and students, while troubleshooting equipment failures and making necessary adjustments
- Conducted routine campus maintenance and repairs, in addition to adhering to health and safety protocols by regularly disinfecting campus
Server
Crif Dogs
12.2015 - 12.2019
- Processed orders and payments in timely manner to ensure minimal preparation time
- Managed delivery and pick-up orders, while effectively handling phone inquiries
- Provided quality service to guests, ensuring restaurant cleanliness and proper supply restocking
- Directed high volumes of traffic through speakeasy bar adjacent
- Acted as FOH manager during shifts, responsible for maintaining quality control
- Improved sales performance on evenings and weekends by studying trends and implementing strategies to engage customers utilizing a positive atmosphere, boosting spending habits
Director of Operations
Get Up and Ride
05.2017 - 06.2018
- Developed schedules for 10 employees and managed calendars for 50+ guests across two online booking platforms
- Maintained inventory for two separate locations and managed customer inquiries through email and phone
- Trained, onboarded, and supervised employees to provide optimal customer service
- Demonstrated comprehensive knowledge of routes and destinations, allowing for conducting engaging and informative 4-5 hour bike tours, covering on average distances of 15 miles per tour
- Designed and researched new tour routes to enhance guest experience and highlight local venues
Education
Bachelor of Arts - Fine Arts
Wells College
Aurora, NY05.2017
High School Diploma -
Talent Unlimited High School
New York, NY06.2009
Skills
- Proficient in Spanish
- Visual Planning scheduling software
- MS Office
- Google Suite
- Project Management
- Improvement initiatives
- Staff Management
- Maintenance and Repair
- Training and Development
- Schedule Management
- Schedule optimization
- Data Entry
- Clerical Support
- Multitasking Abilities
Timeline
Technical Operations Manager
New York Conservatory for Dramatic Arts
02.2019 - 10.2023
Director of Operations
Get Up and Ride
05.2017 - 06.2018
Server
Crif Dogs
12.2015 - 12.2019
Bachelor of Arts - Fine Arts
Wells College
High School Diploma -
Talent Unlimited High School
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