DEREK PETERSON
Dubuque,Iowa
Summary
Accomplished Endpoint Security Specialist with a robust background at IBM, showcasing expertise in network security and client relations. Excelled in managing security infrastructures across 90,000 endpoints, enhancing system integrity and customer satisfaction. Skilled in Symantec SEP, Microsoft Defender and teamwork. My proactive approach led to significant security improvements and incident response efficiency.
Overview
18
18
years of professional experience
Work History
Endpoint Security Specialist
IBM
05.2015 - 04.2024
- Managed network security infrastructure with Symantec SEP, SEPM, LUA, ICAP, SDCS, McAfee, Microsoft Defender, Forcepoint Websense, and Trend Micro IWSVA
- Leveraged strong communication skills to build relationships with clients and vendors
- Worked closely with network, workstation, firewall, and server teams to support different accounts with 90,000 endpoints
- Operated daily status checks to set defined alerts, monitor logs, and make sure definitions are up to date
- Assist in developing and implementing incident response plans and procedures
- Analyze security data and generate reports on security incidents, trends, and recommendations for improvement
- Produced monthly compliance data with security policies and procedures to be reviewed then updated
- Implemented hundreds of changes in clients environment to install, update, and repair security software.
Server Manager
Charlie O's
07.2012 - 05.2015
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Jessica's
06.2010 - 07.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pizza Maker
Lusia's
06.2006 - 09.2009
- Cleaned and sanitized work areas, utensils and equipment.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
Education
Central High School District of Westosha
Salem, WisconsinSkills
- Root Cause Analysis
- Customer Relations
- Quality Assurance
- Proficient in [Symantec - SEP, SEPM, LUA, ICAP]
- Proficient in [Bluecoat URL Filtering]
- Proficient in [Microsoft Defender]
- Proficient in [Trend Micro IWSVA]
- Teamwork and Collaboration
- InfoSec
- Professionalism
- Incident response
Timeline
Endpoint Security Specialist
IBM
05.2015 - 04.2024
Server Manager
Charlie O's
07.2012 - 05.2015
Server
Jessica's
06.2010 - 07.2012
Pizza Maker
Lusia's
06.2006 - 09.2009
Central High School District of Westosha
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