Summary
Overview
Work History
Education
Skills
Timeline
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Derek Peterson

Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Overview

4
4
years of professional experience

Work History

Shift Manager

Burger King
Lubbock, TX
10.2024 - 03.2025
  • Analyzed sales data to identify trends and areas for improvement.
  • Resolved conflicts between employees or customers in a professional manner.
  • Investigated customer complaints regarding merchandise quality or availability promptly.

Sales Associate

Famous Footwear
Tomball, TX
10.2022 - 01.2024
  • Assisted customers in finding merchandise and checking customers out.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.

Crew Member

McDonald’s
01.2021 - 10.2022
  • Taking orders and serving customers inside and drive thru.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

International Economics

Texas Tech University
Lubbock, TX
05.2027

Skills

  • Data analysis
  • Market research
  • Process improvements
  • Mentoring and coaching
  • Opening and closing procedures
  • Customer relationship management
  • Critical thinking
  • Effective communication
  • Performance reviewing

Timeline

Shift Manager

Burger King
10.2024 - 03.2025

Sales Associate

Famous Footwear
10.2022 - 01.2024

Crew Member

McDonald’s
01.2021 - 10.2022

International Economics

Texas Tech University

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