Jasmine Mendez-Carlos
San Ramon,CA
Summary
Shift Manager specializing in cost control, employee productivity, and customer satisfaction. Demonstrated expertise in problem-solving and decision-making within fast-paced environments. Actively pursuing medical assistant certification to facilitate transition into healthcare, with aspirations to advance to nursing.
Overview
4
4
years of professional experience
Work History
Shift Manager
Jamba Juice
San Ramon, CA
08.2021 - Current
- Reviewed financial statements to meet targets during shift.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales data to identify trends and areas for improvement.
- Enforced safety standards throughout the store including proper use of equipment.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved conflicts between employees or customers in a professional manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Coached employees on interactions with customers to drive exceptional service.
Team Member
Jamba Juice
San Ramon, CA
05.2021 - 08.2021
- Maintained positive working relationship with fellow staff and management.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Dougherty Valley High School
San Ramon, CA06-2023
Some College (No Degree) -
Diablo Valley College
Pleasant Hill, CASkills
- Financial analysis
- Sales trend analysis
- Inventory management
- Customer service
- Conflict resolution
- Safety compliance
- Team building
- Employee training
- Data analysis
- Operational efficiency
- Time management
- Communication skills
- Problem solving
- Reporting and documenting
- Quality assurance
- Shift checklists
- Mentoring and coaching
- Shift leadership
- Inventory controls
- Energetic and enthusiastic
- Accurate money handling
- Opening and closing procedures
- Tech-Savvy
- Hiring and recruiting
- Flexible schedule
- Office 365 migration
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Shift Manager
Jamba Juice
08.2021 - Current
Team Member
Jamba Juice
05.2021 - 08.2021
High School Diploma -
Dougherty Valley High School
Some College (No Degree) -
Diablo Valley College
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