Derek Phillips
Chico,CA
Summary
Driven professional with a proven track record at Lulus Fashion Lounge, enhancing warehouse efficiency and customer satisfaction. Excelled in streamlining returns and order fulfillment processes, leveraging skills in warehouse operations and teamwork. Demonstrated ability to troubleshoot under pressure, achieving significant productivity improvements without compromising quality or safety.
Overview
10
10
years of professional experience
Work History
Returns Specialist
Lulus Fashion Lounge
03.2017 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in inventory tracking system.
- Increased productivity through streamlined processes and system efficiency.
- Streamlined returns process for increased efficiency and reduced processing time.
- Developed strong communication skills by liaising between various departments involved in the returns process.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Screen Printer
North State Screen Print
03.2014 - 03.2017
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates and pressure roles.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Prepared, mixed and loaded screen ink.
- Ensured accurate project completion through meticulous attention to detail in alignment, registration, and curing processes.
- Reduced waste by closely monitoring ink usage, screen condition, and print consistency during production runs.
- Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
Education
Associate of Science -
Butte College
Oroville, CA05.2007
High School Diploma -
Pleasant Valley High School
Chico, CA05.2004
Skills
- Warehouse Operations
- Return Authorization
- Shipping procedures
- Workplace Safety
- Product Inspection
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Calm and Professional Under Pressure
- Problem Resolution
- Work Prioritization
- Data Entry
- Order Fulfillment
Timeline
Returns Specialist
Lulus Fashion Lounge
03.2017 - Current
Screen Printer
North State Screen Print
03.2014 - 03.2017
Associate of Science -
Butte College
High School Diploma -
Pleasant Valley High School
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