Derek Popejoy
Northglenn,CO
Summary
Dynamic Senior Analyst with extensive experience at Verizon, excelling in data analysis and process improvements. Proven track record in enhancing team productivity and client relationship management. Adept at performance monitoring and implementing strategic initiatives, fostering a culture of collaboration and continuous improvement to drive operational success.
Overview
20
20
years of professional experience
Work History
Senior Analyst-Operations Support
Verizon
04.2025 - 12.2025
- Conducted data analysis to support project initiatives and enhance decision-making processes for 7 Retail locations
- Participated in training sessions to improve analytical skills and software proficiency.
- Engaged in continuous learning of industry trends to provide informed recommendations and support strategic goals.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement. Implemented weekly support bridge resulting in reduction of 40% in shrink,
Senior Retail Store Manager
Verizon
07.2023 - 04.2025
- Trained and developed staff, promoting a culture of continuous improvement and high service standards.
- Managed daily store operations, ensuring seamless customer experiences and efficient team performance. Managed approximately 50 outbound calls per day due customers leading to an increase in sales revenue by 35%
- Oversaw scheduling and staffing to align with peak business hours, maximizing operational efficiency.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Assistant Retail Store Manager
Verizon
04.2013 - 07.2023
- Trained new staff on sales techniques and company policies to enhance team performance and service quality.
- Executed visual merchandising strategies to improve product presentation and drive customer engagement. Supported loss prevention initiatives by conducting regular audits and maintaining security protocols in-store. Leading to shrink reduction by 25% and a store security audit score of 96%.
- Trained and managed associates in customer service and sales techniques.
Retail Sales Associate
Verizon
04.2006 - 04.2013
- Assisted customers with product selection and service inquiries to enhance satisfaction. Top performer recognized for attaining over 120% to quota year over year while maintaining a guest experience score of 95%.
- Demonstrated strong knowledge of Verizon products and services to drive sales.
- Collaborated with team members to achieve daily sales goals and improve customer experience.
Education
High School Diploma -
Standley Lake High School
Westminster, CO05.2001
Skills
- Client relationship management
- Data analysis
- Performance monitoring
- Process improvements
- Team collaboration and leadership
- Project management
Accomplishments
- Achieved a compliance score decrease across the District by implementing a weekly support bridge. Leading to a reduction of 40% in Inventory Shrink.
- Created a structured schedule and call script for employees to drive incremental customer traffic into location. Resulting in an increase of 35% in sales revenue.
- Achieved Top 10 ranking out of 135 Operations Analysts in the country by providing detailed sales enablement insights with each of the 7 supported locations. Leading to an increase in performance with revenue and compliance metrics.
Timeline
Senior Analyst-Operations Support
Verizon
04.2025 - 12.2025
Senior Retail Store Manager
Verizon
07.2023 - 04.2025
Assistant Retail Store Manager
Verizon
04.2013 - 07.2023
Retail Sales Associate
Verizon
04.2006 - 04.2013
High School Diploma -
Standley Lake High School