Derek Pufahl
Beaver Dam,WI
Summary
Results-driven Supervisor with a proven track record in team management and operational oversight. Expertise in problem-solving, leadership, and effective communication has led to enhanced workflow efficiency and increased team productivity. Committed to fostering a collaborative culture that empowers employees to drive organizational success. Continuously seeks opportunities to optimize processes for improved team performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Supervisor
Mayville Engineering Company
Beaver Dam, WI
06.2010 - Current
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented quality control measures, significantly reducing error rates.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Implemented new operational procedures, increasing efficiency.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Led monthly team meetings to discuss progress, address issues, and plan future actions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Maintained positive working relationship with fellow staff and management.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Directed and supervised team of 25 employees in daily operations.
Process Engineer
Mayville Engineering Company
Beaver Dam, WI
10.2008 - 06.2010
- Prepared reports detailing data analysis along with prospective solutions, benefits and costs.
- Analyzed production data to identify areas of improvement and reduce costs.
- Managed the scale-up of new products from pilot to full-scale production.
- Led continuous improvement projects, applying Six Sigma and Lean manufacturing principles.
- Monitored key performance indicators (KPIs) to assess process performance and identify improvement opportunities.
- Implemented continuous improvement in processes and materials to improve performance and reduce costs.
- Identified and implemented process changes to improve safety, cost and reliability.
- Collaborated with operations to achieve site strategies, goals and objectives.
- Led process improvements while mentoring others to improve processes.
- Analyzed production data to identify trends and develop solutions for process optimization.
- Developed and optimized manufacturing processes to enhance productivity and reduce waste.
- Participated in the development of new products, providing expertise on process capabilities and constraints.
- Designed and implemented process improvements and control strategies to improve product quality.
- Collaborated with other departments such as Quality Control and Maintenance on projects related to process engineering initiatives.
- Coordinated with equipment suppliers to specify and procure new process equipment.
- Created reports that tracked key performance indicators related to production processes.
- Coordinated maintenance and repair activities to minimize downtime and maintain production targets.
- Analyzed existing processes and identified areas of improvement.
- Created and maintained process and production documentation.
- Maintained documentation of all process parameters and test results.
- Optimized material flow and layout to maximize efficiency and minimize costs.
- Participated in internal teams to create, improve and standardize processes and equipment.
Customer Service Representative
Gardner Manufacturing
Horicon, WI
06.2006 - 09.2008
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Prevented key account losses by researching discrepancies and correcting problems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed positive relationships with customers through friendly interactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
PLS, Painter, Assembler, Pems, Assy Lead
Gardner Manufacturing
Horicon, WI
06.1990 - 06.2006
- Coordinated with other departments regarding production needs or delays.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Investigated customer complaints related to defective products or services.
- Performed and maintained high quality throughout all phases of painting operations.
- Inspected finished goods for defects or errors.
- Assessed coating materials to meet customer specifications and quality standards.
- Evaluated employee performance and provided feedback when necessary.
- Ensured production line was running efficiently and safely.
- Conferred with management and subordinates to resolve problems or complaints.
- Addressed any issues that arose during the manufacturing process.
- Observed and monitored utilization of equipment.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Criminal Justice
Moraine Park Technical College
Fond Du Lac, WISkills
- Time Management for Project Schedules
- Service Excellence
- Health and Safety Standards
- Quality control
- Process monitoring and improvement
- Regulatory Compliance
- Data analytics
- Project planning
- Task delegation
- Effective Department Structuring
- Accurate Timekeeping
- Cross-Functional Teamwork
- Safety protocols
- Workflow management
- Relationship building
Certification
- Certified Six Sigma Green Belt
- DDI training
Accomplishments
- Recognized by the Secretary of Defense with an award for being an Employer Supporting the Participation of Employees in the National Guard (ESGR)
References
References available upon request.
Timeline
Supervisor
Mayville Engineering Company
06.2010 - Current
Process Engineer
Mayville Engineering Company
10.2008 - 06.2010
Customer Service Representative
Gardner Manufacturing
06.2006 - 09.2008
PLS, Painter, Assembler, Pems, Assy Lead
Gardner Manufacturing
06.1990 - 06.2006
Some College (No Degree) - Criminal Justice
Moraine Park Technical College