Derek Quinlan
Baltimore,MD
Summary
Professional AV technician adept at troubleshooting, hardware and software installation, and AV system maintenance. Strong focus on team collaboration and delivering high-quality results. Reliable, adaptable, and skilled in diagnosing technical issues to ensure optimal system performance. Skilled in customer support, problem-solving, and maintaining secure, efficient AV environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AV/ Computer Technician
Maryland Institute College of Art
11.2017 - Current
- Provided timely and efficient AV support for faculty and staff members, reducing downtime and improving classroom learning.
- Diagnosed and troubleshot problems, handled repairing, restoring, and replacing machines.
- Trained staff and faculty on proper use of audio and visual equipment.
- Tested and installed AV equipment, including but not
limited to, overhead projectors, teleconferencing
equipment, Apple and PC computers, Smart TVs, and
overhead speakers. - Oversaw equipment inventory to maintain on-hand
availability of necessary replacement parts and consumable
goods. - Oversaw reservation and distribution of AV equipment and facilities for on-site presentations and in-classrooms lectures.
Tier 2 Technical Support Specialist
Maryland Institute College of Art
12.2016 - 11.2017
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Part Time Desk Support
Maryland Institute College of Art
01.2014 - 12.2016
- Managed check-in and check-out of resources to MICA student, staff and faculty.
- Answered phone calls and reported technical issues to the AV technicians.
- Serviced on campus printers in terms of ink and paper replacement.
- Mentored junior team members, sharing expertise and best practices to improve overall performance within the department.
Education
Bachelor of Arts - Illustration
Maryland Institute College of Art
Baltimore, MD05-2018
Skills
- Audio-Visual Integration
- Video Conferencing
- Control systems
- AV issue resolution
- Extron Systems
- System Troubleshooting
- Projection Systems
- Excellent work ethic
- Team Collaboration
Certification
Extron Certified AV Associate
Timeline
AV/ Computer Technician
Maryland Institute College of Art
11.2017 - Current
Tier 2 Technical Support Specialist
Maryland Institute College of Art
12.2016 - 11.2017
Part Time Desk Support
Maryland Institute College of Art
01.2014 - 12.2016
Extron Certified AV Associate
Bachelor of Arts - Illustration
Maryland Institute College of Art
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