Summary

Overview

Work History

Education

Skills

Timeline

Derek Rice

Hancock,MD

Summary

Dynamic leader and skilled organizational problem solver with a proven track record in supervisory roles, team building, and exceptional customer service. Adept at quickly stepping into new positions to implement impactful changes that drive company success and enhance operational efficiency. Committed to leveraging training, performance monitoring, and morale-boosting strategies to foster high levels of employee engagement and productivity. Passionate about creating a collaborative work environment that empowers teams to excel and achieve collective goals.

Overview

years of professional experience

Work History

Contruction Material Tester

Hillis Carnes Engineering Association

Williamsport, MD

04.2024 - Current

Conducted assessments of soil density, concrete strength, aggregate gradation, and asphalt temperature to support quality control processes.
Conducted inspections of excavation grading and structural steel installation to uphold compliance with construction specifications and safety standards.
Compiled and analyzed daily reports, logging data and communicating results to project managers and clients.
Conducted thorough cleaning and calibration of testing equipment and vehicles, enhancing reliability and accuracy in testing processes.
Implemented safety measures to ensure compliance with protocols, including the use of personal protective equipment (PPE) and effective performance in varying weather conditions.
Executed clear verbal communication strategies to enhance field coordination and maintain precise data documentation.

Home Administrator

Self Employed

Hancock, MD

10.2020 - 04.2024

Provided comprehensive care and guidance to children, fostering a supportive environment.
Facilitated travel arrangements and logistics for spouse's travel employment.
Executed repair and maintenance operations for small farm equipment and facilities.
Managed daily care routines and maintenance for various livestock, supporting overall farm operations.

Field Service Manager

EchoStar

Baltimore, MD

10.2017 - 10.2020

Assisted in training employees on effective direction and coaching techniques. Supported development initiatives to enhance team performance. Facilitated workshops to improve employee skills and knowledge.
Implemented strategies to ensure exceptional customer service and seamless installation experiences.
Directed maintenance schedules for fleet vehicles to ensure optimal performance and reliability.
Performed thorough inspections to uphold compliance with organizational procedures and policies.
Organized and led weekly meetings to communicate evolving policies, procedures, processes, and technology to team members.
Conducted comprehensive performance evaluations to define objectives and support employee development.
Directed work order routing processes to enhance customer satisfaction and service efficiency.
Executed office opening and closing routines to facilitate punctual service delivery by staff.
Coordinated response efforts to address escalated customer issues, ensuring timely resolution.
Created comprehensive training resources to streamline operational processes and improve efficiency.
Develop and provide daily, weekly, and monthly reports detailing audits performed
Analyzed complex issues and implemented solutions for escalated cases to enhance service quality.
Conducted thorough evaluations of work orders on a daily basis to uphold operational standards and regulatory compliance.
Delivered comprehensive assistance to quality department staff across the country to enhance operational efficiency.
Managed equipment inventory and logistics, optimizing resource allocation for service teams.
Managed daily field operations for a team of 15-20 service technicians, ensuring efficient task execution and adherence to service standards.

Networking, Security, Video, and Audio Lead Specialist

MAVtechs LLC

Owings, MD

03.2017 - 10.2017

Facilitated deployment of advanced security video and audio solutions to enhance safety for commercial clients.
Directed and coordinated activities of technician team to enhance productivity and maintain service standards.
Developed and implemented strategies for product placement while ensuring seamless connectivity between products.
Created detailed port maps to enhance product visibility and accessibility.
Delivered comprehensive training to ensure effective product installation and utilization.
Oversaw safe and secure handling of high-end retail products.

Quality Assurance Lead Technician

Leonard Communication Inc.

Hedgesville, WV

03.2010 - 03.2017

Conducted thorough inspections of work orders to ensure compliance and quality standards for installation and service calls.
Addressed and escalated non-compliant work orders to ensure operational efficiency.
Facilitated customer engagement to guarantee excellence in technician work and overall service quality.
Generated comprehensive reports on inspected work orders to support operational efficiency on a monthly, weekly, and daily basis.
Conducted comprehensive quality inspections on-site to uphold operational excellence for a workforce of over 50 employees and contractors.