Derek Ritz
Albuquerque,New Mexico
Summary
Dynamic business professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and developing effective strategies. Collaborative and strategic team leader with robust background in customer relationship management utilizing a high-touch approach and contract knowledge to increase business.
Overview
17
17
years of professional experience
Work History
Government Sales Manager
Grainger
Albuquerque, NM
11.2024 - Current
- Responsible for $20M+ portfolio of products, services and solutions in the maintenance, repair, and operations space across AZ, CO, NM, and WY.
- Sales team consists of 9 full time sales professionals; 4 inside and 5 outside.
- Leads sales team to exceed quarterly targets through strategic planning and performance analysis.
- Develop and implement strategies and programs to increase share of wallet and further embed Grainger within our customers.
- Analyze market trends to identify growth opportunities and adjust sales strategies accordingly.
- Collaborate with cross-functional teams to streamline operations, improving customer satisfaction rates.
- Forecast sales revenue on a monthly basis.
- Responsible for healthy gross profit across the portfolio.
- Analyze economic earnings to make necessary adjustments.
Government Account Manager
Grainger
Albuquerque, Santa Fe NM
03.2022 - 11.2024
- Managed $3M book of business in the public sector.
- 100% to goal H1 2022
- 133% to goal H2 2022
- 100% to goal H1 2023
- Calls on NM State Agencies exclusively.
- Leverages NASPO Value Point contract to gain share of wallet.
- Utilizes high touch approach to build relationships with customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Formulated and executed agency strategies to increase revenue.
Territory Manager
The Garland Company
New Mexico
07.2021 - 03.2022
- Responsible for business development in assigned NM territory. Built client base by cultivating relationships and solving problems. Help customers budget for upcoming capital infrastructure projects through providing value added services. Closed projects using OMNIA as the procurement vehicle along with Vizient, Premier and GSA Schedule when appropriate.
Healthcare Account Manager
Grainger
Albuquerque, Santa Fe NM
02.2018 - 07.2021
- Annual Achiever, 2018 - 177% to goal
- Experienced in calling on multiple end users and decision makers in hospitals / health systems
- Consecutive growth.
- Listen, gain trust and bring to closure an action, project, resolution or sales with customers
- Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels in the organization
- Improved profitability by developing pipeline using multiple sales penetration strategies
- Business acumen around sales forecasting opportunity management and customer planning
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions
- Alleviated costs by negotiating product prices and equalizing freight rates
- Oversee 18 accounts worth $5MM+ in annual revenue
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Maintained current understanding of market trends and competitor activities.
Field Account Representative
Grainger
New Mexico, Southern Colorado
01.2016 - 02.2018
- Created custom solutions-driven campaigns to meet customer needs.
- Used client and category insights to prospect for new revenue opportunities.
- Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
- Worked on business development strategies to generate business and strengthen client's position in marketplace.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
Branch Operations Manager
Grainger
Albuquerque, NM
01.2015 - 12.2015
- 15-18 Direct reports, both full and part time.
- Direct reports worked in warehouse, shipping / receiving and customer service.
- Coached banch team members to improve performance
- Trained employees on proper procedures and strategies to improve metrics
- Prepared for various audits
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions
Sales Specialist
Grainger
Albuquerque, NM
11.2008 - 12.2014
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Listened to customer needs and proposed matching solutions
- Built rapport with customers and assessed needs to make product recommendations
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZSkills
- Strategic Business Planning
- Salesforce
- Account Planning
- Revenue Forecasting
- Capital Sales
- Market / Competitor Research
- Building Relationships
- Experienced with CMS, TJC & DNV customer pressures
- Experienced with OMNIA, NASPO, Vizient, HealthTrust, and Premier Contracts / Co-ops
- Territory Management
- Prioritizing Workflows
- Contract Negotiation
- Strategy Development & Implementation
Timeline
Government Sales Manager
Grainger
11.2024 - Current
Government Account Manager
Grainger
03.2022 - 11.2024
Territory Manager
The Garland Company
07.2021 - 03.2022
Healthcare Account Manager
Grainger
02.2018 - 07.2021
Field Account Representative
Grainger
01.2016 - 02.2018
Branch Operations Manager
Grainger
01.2015 - 12.2015
Sales Specialist
Grainger
11.2008 - 12.2014
Bachelor of Science - Business Administration
Grand Canyon University