Derek Sanderson
Fort Lauderdale
Summary
Accomplished professional with extensive experience in account management and client engagement. Proven ability to develop strong client relationships and resolve conflicts effectively. Skilled in coordinating high-profile events and enhancing guest satisfaction through proactive service and operational improvements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
VIP Host / Security
Boobytrap
Pompano Beach
12.2023 - 03.2026
- Welcomed and engaged VIP guests to ensure exceptional experiences.
- Coordinated reservations and table arrangements for high-profile clientele.
- Addressed guest requests and inquiries promptly and professionally, ensuring positive experiences.
- Assessed guest satisfaction and resolved concerns in real-time to enhance overall experience.
- Developed relationships with repeat guests to enhance loyalty and comfort.
- Organized special events such as birthdays, anniversaries, and corporate functions.
- Provided exceptional service from initial interaction to departure, fostering strong guest loyalty.
Club Security Guard/ host
Cheetah
Pompano Beach
03.2021 - 01.2023
- Monitored club entrances, ensuring safety and adherence to regulations.
- Resolved conflicts among patrons, fostering a safe and welcoming environment.
- Responded promptly to disturbances, ensuring swift resolution of incidents.
- Collaborated with management to implement safety protocols and emergency procedures.
- Trained new security staff on protocols and communication techniques to enhance team effectiveness.
Senior Account Receivable Analyst
SENIOR ACCOUNT RECEIVABLE ANALYST
Boca Raton
01.2017 - 05.2022
- Managed a $55 million portfolio, achieving an overall past due rate of 3% or less.
- Handled accounts receivable functions, including invoice processing and payment document coding.
- Balanced customer accounts by applying payments and ensuring accurate reconciliations.
- Reviewed and processed vendor invoices and time and expense reports daily.
- Supervised and trained team of four in policies and software standards, enhancing compliance and operational consistency.
- Initiated process improvements that resolved defects in government clients' invoice processing, improving accuracy and timeliness.
- Coordinated daily workflow and managed special projects for insurance follow-up claims with charge denials, ensuring timely resolution.
- Selected as special projects assistant by owner for CFO and accounts receivable manager.
Director of Accounts Receivable and Risk Management
LONE STAR DISTRIBUTION
Pompano Beach
01.2010 - 12.2016
- Directed the receipt and the recognition of 100% of the company's revenue stream with the assistance of a highly-motivated and qualified team of seven accounting personnel in upholding the highest quality and productivity standards.
- Improved the month-end close process resulting in exceeding financial targets; reconciled over $121M in Aged Receivables within a 12-month period contributing to positive financial standing.
- Achieved loss reduction to 0.00043% of revenue, including write-up of $294k and write-down of $47k in 2015.
- Contributed to implementation of monthly reconciliation process for $10M+ in revenues, ensuring accurate validation of revenue for client redistribution.
- Oversaw vendor client relations for Amazon, Walmart, CVS, and Target, fostering strong partnerships with key accounts and smaller sole proprietorships.
- Implemented operational enhancements using improved system functionality and streamlined workflow processes.
- Responsible for Monthly Forecasting and Financial health reports, and for internal/external G/L entry auditing.
- Contributed as a primary resource in the development of SOPs across all operations and divisions.
- Received three awards for exceptional performance and professionalism in accounting roles.
Senior Financial Counselor
DEBT SOLUTIONS OF NORTH AMERICA
Lighthouse
01.2008 - 12.2010
- Managed client process from initial contact to resolution, ensuring a seamless experience.
- Demonstrated an in-depth understanding of debt settlement and debt management guidelines.
- Handled inbound/outbound leads, interpreted credit reports, and determined best course of action for clients to address financial needs.
- Developed and implemented new closing strategies to enhance client engagement and conversion.
- Honored for achieving the highest sales figures consistently.
Club Manager
Cheetah
Hollywood
01.2002 - 12.2005
- Developed and implemented promotional events that attracted new members and boosted engagement.
- Fostered member relationships, addressing concerns to enhance satisfaction levels.
- Managed daily club operations, ensuring smooth and efficient service delivery.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Marketed and highlighted social events by coordinating with internal teams.
- Implemented training programs that improved employee knowledge of club services and products.
Education
Bachelor of Science - Business Administration
FLORIDA STATE COLLEGE
Jacksonville, FL05-2026
Coursework - Business Administration and Computer Science
BROWARD COMMUNITY COLLEGE
Dania, FLSkills
- Safety protocol enforcement
- Crowd management techniques
- Guest experience enhancement
- Customer service excellence
- Team leadership and collaboration
- Conflict resolution
- Relationship management
Awards
3 Time Award winner for outstanding performance
Certification
- D and G license
Timeline
VIP Host / Security
Boobytrap
12.2023 - 03.2026
Club Security Guard/ host
Cheetah
03.2021 - 01.2023
Senior Account Receivable Analyst
SENIOR ACCOUNT RECEIVABLE ANALYST
01.2017 - 05.2022
Director of Accounts Receivable and Risk Management
LONE STAR DISTRIBUTION
01.2010 - 12.2016
Senior Financial Counselor
DEBT SOLUTIONS OF NORTH AMERICA
01.2008 - 12.2010
Club Manager
Cheetah
01.2002 - 12.2005
Bachelor of Science - Business Administration
FLORIDA STATE COLLEGE
Coursework - Business Administration and Computer Science
BROWARD COMMUNITY COLLEGE