Nancy Francois Alceme
Fort Lauderdale
Summary
Dependable and observant professional with over 10 years of experience in customer-facing roles and a valid Class D Security License. Skilled in maintaining a secure and orderly environment, with excellent communication and situational awareness. Adept at handling emergencies, monitoring activity, and enforcing safety protocols. Bilingual and committed to providing safety and support in high-traffic environments. Equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Security Officer
Hawkeye Protection
Palm Beach Gardens
09.2025 - Current
- Conducted regular patrols to detect suspicious activities and potential hazards.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Monitor premises to prevent theft, violence, or infractions of rules
- Conduct regular patrols and maintain a visible security presence
- Enforce company policies and safety procedures
- Write detailed incident reports and maintain daily activities reports
Sales Associate
Shell Gas Station / EZ Mart
Davie
06.2023 - 03.2025
- Provided customer service and handled cash register transactions.
- Stocked merchandise and maintained cleanliness of store.
Sales Associate
Shell Gas Station / EZ Mart
Wellington
03.2022 - 03.2023
- Assisted customers with purchases and ensured store presentation standards were met.
- Processed transactions and restocked inventory.
Sales Associate
RaceTrac Petroleum, Inc.
Royal Palm Beach
06.2021 - 01.2022
- Delivered prompt and courteous service at fuel and food counters.
- Maintained safety and cleanliness standards.
Warehouse Associate
Amazon
West Palm Beach
10.2019 - 01.2021
- Fulfilled and packed customer orders with attention to speed and accuracy.
- Operated warehouse tools and followed safety procedures.
Sales Associate
Forever 21
Palm Beach Gardens
02.2019 - 04.2019
- Supported sales floor operations and assisted customers with product selection.
- Handled POS transactions and organized stock.
Fulfillment Associate
Macy’s
Palm Beach Gardens
10.2018 - 01.2019
- Prepared and packaged online orders for shipment.
- Maintained clean and organized workstations.
- Managed inventory levels to ensure accurate stock availability.
- Operated fulfillment systems to process customer orders efficiently.
- Packaged merchandise securely for shipment to customers.
- Filled orders according to defined standards using standard picking system.
Crew Member – Safety & Compliance Focus
Taco Bell
Jupiter
09.2017 - 03.2018
- Provided excellent customer service in a fast-paced environment.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of dining and food preparation areas.
- Handled cash transactions accurately at the register during peak hours.
- Followed health and safety guidelines to uphold food quality standards.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Crew Member – Safety & Compliance Focus
McDonald’s
West Palm Beach
05.2017 - 09.2017
- Provided excellent customer service in a fast-paced environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted management team with inventory counts of food products and beverage supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Crew Member – Safety & Compliance Focus
KFC
Jupiter
10.2016 - 02.2017
- Collaborated with team to ensure efficient order fulfillment and service speed.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Education
High School Diploma - GED
Palm Beach Gardens High School
Palm Beach Gardens, FL 08.2014 - 05.2019
Skills
- Security Monitoring & Incident Reporting
- Access Control & Patrol Procedures
- Emergency Response & Conflict Resolution
- Observation & Situational Awareness
- Crowd Management
- Safety Protocol Enforcement
- Customer Service & Communication
- Retail Sales & Upselling
- Cash Handling & Register Operation
- Stocking & Inventory Management
- Order Fulfillment & Warehouse Experience
- Food Service & Safety
- Basic Math & Retail Math
- Cleaning & Organization
- Computer & POS Systems
- Emergency response
- Incident reporting
- Surveillance monitoring
- Policy enforcement
- Access control
- Conflict resolution
- Safety compliance
- Attention to detail
- Emergency management
- Security screenings
- Detail-oriented
- Identification verification
Certification
Class D Security License, 05/01/25, 05/01/27
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Security Officer
Hawkeye Protection
09.2025 - Current
Sales Associate
Shell Gas Station / EZ Mart
06.2023 - 03.2025
Sales Associate
Shell Gas Station / EZ Mart
03.2022 - 03.2023
Sales Associate
RaceTrac Petroleum, Inc.
06.2021 - 01.2022
Warehouse Associate
Amazon
10.2019 - 01.2021
Sales Associate
Forever 21
02.2019 - 04.2019
Fulfillment Associate
Macy’s
10.2018 - 01.2019
Crew Member – Safety & Compliance Focus
Taco Bell
09.2017 - 03.2018
Crew Member – Safety & Compliance Focus
McDonald’s
05.2017 - 09.2017
Crew Member – Safety & Compliance Focus
KFC
10.2016 - 02.2017
High School Diploma - GED
Palm Beach Gardens High School
08.2014 - 05.2019