Derek Santivanez
Riverside,United States
Summary
Disciplined and service-oriented professional with a strong background in law enforcement support and operational safety. Experienced in maintaining secure environments, enforcing regulations, and abiding to established procedures while assisting with front lobby operations at the Santa Ana Police Department. Demonstrates integrity, discernment, and composure in high-pressure situations. Skilled in conflict resolution, team coordination, and effective public communication. Proven commitment to professionalism, accountability, and safety, with the ability to sustain order and support departmental objectives within a structured correctional or law enforcement setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Police Cadet
Santa Ana Police Department
07.2025 - Current
- Assisted in managing the front lobby operations, ensuring a welcoming and secure environment for visitors and staff.
- Provided information and support to visitors, helping them navigate departmental services and resources.
- Maintained a professional demeanor while handling high-pressure situations in the lobby.
- Supported the training of new cadets by sharing knowledge and best practices related to front lobby operations.
- Participated in regular team meetings to discuss challenges and strategies for improving lobby operations.
- Processed and filed parking and traffic reports in compliance with departmental policies and procedures.
- Supported law enforcement officers by gathering information, compiling data, and assisting with case preparation.
- Responded to public inquiries regarding vehicle information, providing exceptional customer service and directing individuals to appropriate resources.
Meat Clerk
Stater Brothers Markets
07.2024 - Current
- Ensured high levels of customer satisfaction by providing prompt and professional service in the meat department.
- Assisted in the preparation of meat products, ensuring adherence to food safety and quality standards.
- Collaborated with team members to maintain cleanliness and organization in the meat processing area.
- Engaged with customers to build rapport and foster a welcoming shopping environment.
- Supported management in achieving sales targets through proactive customer engagement.
Education
Associate's Degree - Administration of Justice
Riverside City College
Riverside, United States01.2026
High School Diploma -
Norco High School
Norco, United States05.2024
Skills
- Dependability & Accountability
- Confidentiality & Attention to Detail
- Professional Communication & Customer Service
- Conflict Resolution & De-escalation
- Report Writing & Documentation Accuracy
- Public Safety & Security Procedures
- Team Collaboration
- Community Interaction & Public Relations
- High-pressure Handling
Certification
Course Major Medal for World Language 2024
Languages
English
Spanish
Timeline
Police Cadet
Santa Ana Police Department
07.2025 - Current
Meat Clerk
Stater Brothers Markets
07.2024 - Current
Associate's Degree - Administration of Justice
Riverside City College
High School Diploma -
Norco High School