CHANEL JACKSON
Tamarac
Summary
Warm and dependable customer service professional with strong communication, organization, and interpersonal skills. Passionate about creating welcoming environments and helping customers discover products that enrich their lives. Eager to contribute to a collaborative team while delivering thoughtful, attentive service.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
United Healthcare
05.2020 - Current
- Assisted 60+ customers daily by answering questions, resolving concerns, and guiding them through services and processes
- Coordinated with multiple departments to ensure accurate service delivery and positive customer experiences
- Consistently met performance goals in customer satisfaction, efficiency, and service quality
Resident Assistant
University of Florida
08.2018 - 05.2021
- Fostered a supportive and welcoming community environment through programming and resident engagement
- Mediated conflicts and facilitated respectful resolutions between residents
- Responded promptly to concerns and service requests to maintain resident satisfaction
Front Desk Receptionist
UF Health Dermatology
09.2018 - 04.2020
- Greeted and assisted visitors in person and by phone in a professional, friendly manner
- Managed scheduling, records, and administrative tasks with accuracy and organization
- Processed payments and communicated account information clearly to clients
Merchandise Associate
American Eagle Outfitters, Inc
05.2017 - 08.2018
- Assisted customers with product selection and styling recommendations in a high-volume retail environment
- Supported visual merchandising and participated in new Aerie store setup and display arrangement
- Maintained organized, visually appealing sales floor and fitting room displays
- Operated point-of-sale system and processed transactions accurately
- Contributed to a welcoming, team-oriented store atmosphere
Education
Bachelor of Science - Nursing
Florida Atlantic University
Boca Raton, FL12.2025
Bachelor of Science - Health Science
University of Florida
Gainesville, FL 05.2021
Skills
- Customer Service & Interpersonal Communication
- Time Management & Task Prioritization
- Adaptability in Fast-Paced Environments
- Diplomacy & Conflict Resolution
- Attention to Detail & Organization
- Team Collaboration
- Multitasking & Workflow Management
- Problem-Solving
- Dependability & Accountability
- Positive, Welcoming Customer Engagement
Timeline
Customer Service Advocate
United Healthcare
05.2020 - Current
Front Desk Receptionist
UF Health Dermatology
09.2018 - 04.2020
Resident Assistant
University of Florida
08.2018 - 05.2021
Merchandise Associate
American Eagle Outfitters, Inc
05.2017 - 08.2018
Bachelor of Science - Nursing
Florida Atlantic University
Bachelor of Science - Health Science
University of Florida