DEREK SCHMIDT

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.

• Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
• Played a critical role in resolving customer complaints by addressing concerns and providing clear explanations about claim decisions, maintaining positive relationships with clients.
• Identified fraudulent claims by conducting detailed investigations and applying expert knowledge of disability guidelines and regulations.
• Demonstrated attention to detail when reviewing medical records, enabling accurate assessment of functional limitations caused by disabilities.
• Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

I returned to this position as I needed a more stationary job due to family medical issues.

• Travel to areas impacted by severe weather events to resolve property damage claims
• Review policy details and determine what coverages are available to customers
• Review damages associated with weather events and determine proper repairs procedures
• Writing estimates, reviewing contractor estimates, negotiating the settlement of property damages claims
• Providing outstanding customer service to customers and contractors as well as dealing with private party estimators.

• Investigate auto mobile accidents to determine liability of the loss
• Determine what coverages were available to insureds to resolve auto damage related claims
• Resolve third party injury claims associated with accidents that were the negligence of my insured party
• Negotiate settlements with injured parties, lawyers, and reimbursement of medical bills owed for said injuries
• Complete scene investigations when necessary, review and investigate traffic laws.

• Receive phone calls from customers and Farmers Agents and their representatives
• Resolve technical issues that agencies were experiencing; answering questions that agencies and customers had in regards to their insurance coverages and premiums
• Problem solving issues that were presented; collaborate with team members to resolve technical issues
• Reviewing underwriting guidelines and determining if properties were eligible for insurance coverage.