DEREK T SHIPLER
Indianapolis,IN
Summary
Proven to excel in high-pressure environments, I leveraged my quality assurance expertise and exceptional communication skills at Amazon to enhance team efficiency and customer satisfaction. My methodical approach to resolving complex queries and dedication to operational excellence significantly contributed to achieving and surpassing set goals, underscoring my results-oriented and customer service-driven ethos.
Overview
11
11
years of professional experience
Work History
Signature Aviation
Indianapolis, Indiana
11.2023 - Current
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
- Performed daily maintenance and inspections of aircrafts, ensuring safety regulations were met.
- Inspected runways for debris or foreign objects that may interfere with takeoffs and landings.
- Assisted with fueling aircrafts and other ground support equipment as needed.
- Carefully examined all products for efficiency and quality.
- Performed aircraft maintenance, refueling, storage, and ground support.
- Provided exceptional customer service to patrons in line service operations.
- Safely handled industry-specific equipment.
- Assisted customers with ground transportation needs such as rental cars or hotel reservations.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Accurately recorded and reported all operations and maintained communication with other workers.
- Maintained accurate records of fuel transactions and inventory levels.
- Managed fueling operations by monitoring fuel inventory levels and ordering additional supplies when necessary.
- Towed, positioned and locked aircraft to secure.
- Ensured proper handling of hazardous materials used for aircraft servicing.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Aircraft Fueler
Menzies Aviation
Indianapolis, Indiana
07.2023 - 11.2023
- Followed standard operating procedures while performing fueling activities.
- Inspected fuel hoses for wear and tear before use.
- Communicated with other personnel involved in fueling operations such as ground crew, pilots, mechanics.
- Operated refueling vehicles to transport fuel to the aircraft.
- Loaded fuel into aircraft using pumping equipment.
- Drove and operated fuel trucks, hydrant carts and stationary carts to fuel aircraft.
- Handled hazardous materials in accordance with safety protocols.
Ramp Agent
Southwest Airlines
Indpls, Indiana
04.2022 - 07.2023
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Used scanners to track parcel information, condition or receipt.
- Adhered to strict timelines for the turnaround of flights.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
ICQA PA
Amazon
Plainfield, Indiana
09.2016 - 07.2019
- The Process Assistant is assigned to the Area Manager and will hold responsibilities specific to the different Fulfillment Center areas.
- Support and work in the department as required
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing vacation coverage for Area Managers
- Providing policy follow-up, attendance tracking (duties do not extend to discipline)
- Tracking and reporting of ATS/labor hours
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Participating in Operational Excellence initiatives in some capacity
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals.
- Reviewing and updating SOP as required
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area
- Coaching associates to work safely at all times
- Participating in safety initiatives
- Referring all job injuries immediately to area manager
Process Assistant Outbound Pack
Amazon
Plainfield
12.2013 - 08.2016
- Support and work in the department as required
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing vacation coverage for Area Managers
- Providing policy follow-up, attendance tracking (duties do not extend to discipline)
- Tracking and reporting of ATS/labor hours
- Assisting the floor as an associate resource, Training associates and verifying SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Participating in Operational Excellence initiatives in some capacity
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Reviewing and updating SOP as required
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area
- Coaching associates to work safely at all times
- Participating in safety initiatives
- Referring all job injuries immediately to area manager
Education
Highschool -
Rosemont Highschool
Rosemont, MN06.1983
Skills
- Enjoys sharing knowledge and encouraging the development of others to achieve specific team goals
- Resolves in-depth queries in a methodical manner, independently and with internal and external business partners, to find appropriate resolutions, efficiencies, and a high level of quality
- Self-motivated
- Quality control
- Customer service-oriented
- Dedicated employee
- Results-oriented
- Efficient
- Superb written and oral communication skills
- Work with operational process tools
- Quality assurance procedures
Timeline
Signature Aviation
11.2023 - Current
Aircraft Fueler
Menzies Aviation
07.2023 - 11.2023
Ramp Agent
Southwest Airlines
04.2022 - 07.2023
ICQA PA
Amazon
09.2016 - 07.2019
Process Assistant Outbound Pack
Amazon
12.2013 - 08.2016
Highschool -
Rosemont Highschool