Derek Silver
Minneapolis,MN
Summary
Results-driven Product Owner with expertise in incident response methodology and agile practices. Proven ability to lead cross-functional teams, ensuring timely product delivery and system reliability.
Overview
19
19
years of professional experience
Work History
Product Owner - Incident Response
Shipt
Minneapolis, Minnesota
05.2023 - Current
- Gathered and prioritized product requirements from stakeholders and users.
- Led agile ceremonies including sprint planning, reviews, and retrospectives to ensure team alignment and continuous improvement.
- Collaborated with development teams to ensure successful delivery of products.
- Defined product vision, strategy, and roadmap in alignment with company goals.
Senior Site Reliability Engineer
Shipt
Minneapolis, MN
10.2020 - 05.2023
- Managed system availability and reliability for Shipt's online services.
- Documented best practices for incident response and troubleshooting procedures.
- Led on-call rotations to ensure rapid issue resolution across platforms.
- Monitored system performance to identify and address potential issues.
Operations Manager
CPA Global
Minneapolis, MN
04.2007 - 10.2019
- Managed infrastructure and processes in support of our client-facing IP portfolio management SaaS offering.
- Management of infrastructure right-sizing, security/OS patching, and growth requirements.
- Point of contact for SOCII and ISO9001 /27001 audit activities
- Second and third level support for customer incident tickets using Jira and Salesforce. First-level management of AWS cloud environment.
Education
High School Diploma -
Mahtomedi HS
Mahtomedi, MN06-1989
Skills
- Incident Response methodology and implementation
- Clear and effective cross-functional communication skills
- Agile methodologies
- Strong problem solving and conflict resolution skills
- Tooling and management software (Datadog, Opsgenie, Firehydrant)
Timeline
Product Owner - Incident Response
Shipt
05.2023 - Current
Senior Site Reliability Engineer
Shipt
10.2020 - 05.2023
Operations Manager
CPA Global
04.2007 - 10.2019
High School Diploma -
Mahtomedi HS