Derek Spence
Victoria,TX
Summary
Proactive Lane Attendant with extensive experience in providing timely lane assistance and ensuring customer satisfaction. Skilled in building strong customer relationships, promoting events, and maintaining a safe, clean environment. Offering expertise in teamwork, cash handling, and customer service to enhance business operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lane Attendant
Century Lanes
11.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient lane assistance.
- Increased repeat business through personalized attention to customer needs and preferences.
- Promoted specials/events effectively leading to increased attendance and revenue growth.
- Conducted thorough opening/closing procedures to ensure the cleanliness and safety of the establishment.
- Developed rapport with customers by engaging in friendly conversation and remembering names or special occasions.
- Maintained a clean and safe environment for patrons with regular inspections and maintenance tasks.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Operated cash register accurately, maintaining responsibility for daily financial transactions.
Prep Worker/Sandwich Artist
SUBWAY®Restaurants
09.2023 - 12.2023
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Maintained strict adherence to food safety guidelines, preventing cross-contamination and potential health risks.
- Utilized multitasking abilities to manage multiple tasks simultaneously without compromising on quality or accuracy.
- Improved kitchen efficiency by organizing and prepping ingredients for easy access during busy shifts.
- Enhanced food quality by ensuring proper storage techniques and maintaining cleanliness in prep areas.
- Contributed to a positive work environment by collaborating effectively with other kitchen staff members.
- Enhanced overall customer satisfaction by ensuring high-quality food preparation standards were consistently met and exceeded.
- Mastered use of various kitchen equipment, optimizing productivity while maintaining safety standards at all times.
Prep Cook
Tropical Smoothie
07.2022 - 11.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
Outside Attendant/Go Kart Attendant
Outlaw Pass
03.2022 - 07.2022
- Maintained a safe environment for guests by conducting regular inspections of the parking lot and reporting any issues to management.
- Demonstrated strong problem-solving skills in handling unexpected situations or emergencies that arose during shifts.
- Contributed to a positive work atmosphere by collaborating with team members and maintaining open lines of communication.
- Supported facility maintenance efforts through regular cleaning tasks, including sweeping walkways and picking up litter in the parking area.
- Coordinated with event organizers to ensure seamless integration of outside attendant duties into overall event operations.
- Ensured proper documentation of vehicle information upon arrival, minimizing potential errors or disputes later on.
- Effectively communicated important details regarding specific events or promotions relevant to outside attendant operations with team members through daily briefings.
- Provided excellent customer service, addressing inquiries, resolving conflicts, and assisting with special requests promptly and professionally.
- Assisted customers with locating their vehicles, providing timely and courteous service to enhance their experience.
- Adapted quickly to changes in weather conditions or other external factors, maintaining high levels of service despite challenging circumstances.
- Assisted with training and onboarding of new outside attendants, sharing best practices and ensuring a smooth transition into the role.
Education
High School Diploma -
Crossroads Academy
Victoria, TX05-2024
Vocational - Electrical
Victoria College
Victoria, TX11-2025
Skills
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Basic Computer Literacy
- Cash handling proficiency
- Safety practices
- Safety Precautions
- Customer Service
- Teamwork and Collaboration
- Hardworking and Dedicated
- Willing to Learn
- Time Management
- Team Player
- Excellent Communication
- Work Area Cleanliness
- Customer Satisfaction
- Organizational Skills
- Active Listening
- Valid Driver's License
- Clean Driving Record
- Customer Relations
Certification
- [NCCER Core Curriculum: Introductory Craft Skills] [Victoria College] [2024 August]
Timeline
Prep Worker/Sandwich Artist
SUBWAY®Restaurants
09.2023 - 12.2023
Lane Attendant
Century Lanes
11.2022 - Current
Prep Cook
Tropical Smoothie
07.2022 - 11.2022
Outside Attendant/Go Kart Attendant
Outlaw Pass
03.2022 - 07.2022
High School Diploma -
Crossroads Academy
Vocational - Electrical
Victoria College
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