Derek Stidhams
Johnson City,TN
Summary
Results-oriented leader with over 20 years of experience at Morrison Healthcare, specializing in Patient and Customer Service. Proven expertise in optimizing processes and implementing cost-effective strategies, leading to significant improvements in operational efficiency. Adept at strategic planning and staff development, consistently enhancing workflows and reducing costs. Recognized for innovative problem-solving that drives overall business performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, Patient Solutions Support
Morrison Healthcare
Johnson City, TN
04.2021 - Current
- Collaborated with senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of our company.
- Ensured compliance with all relevant regulations, policies and procedures.
Patient Solutions Regional Manager
Morrison Healthcare
Johnson City, TN
07.2018 - 04.2021
- Improved individual location efficiency through effective leadership restructure.
- Planned and led team meetings to review account results, and communicate new and ongoing priorities.
- Maintained a high level of professionalism when interacting with clients or leadership in person, over the phone, and through email communication.
- Reviewed monthly data from the Northeast region regarding acuity compliance, and other mVision metrics.
- Created and maintained relationships with RVP's and RDO's in the region.
Patient Solutions Support Manager
Morrison Healthcare
Johnson City, TN
11.2017 - 07.2018
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Evaluated employee performance against established objectives and standards.
Patient Services Manager
Franklin Woods Community, Morrison Healthcare
Johnson City, TN
04.2013 - 11.2017
- Managed daily operations of the patient services department, including scheduling, assigning tasks, and ensuring compliance with regulations.
- Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Responsible for food ordering, inventory, and the recording of monthly entries for floor stock budgeting.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Patient Services Supervisor
Johnson City Medical Center, Morrison Healthcare
Johnson City, TN
07.2004 - 04.2013
- Assisted in the operation and customer service of the Food and Nutrition Services Department.
- Helped ensure client/customer service and satisfaction with efficient, cost-effective management.
- Conducted interviews for applicants, and trained new employees.
- Responsible for all activities related to food service, such as food safety, patient tray assembly, and patient satisfaction.
- Supervised daily operations within the Patient Services Department ensuring adherence to organizational standards.
Education
High School Diploma -
Johnson County High School
Mountain City, TN06-2000
Skills
- Regulatory compliance
- Operational performance
- Employee training
- Performance evaluation
- Customer relationship management
- Decision-making
Certification
- ServSafe Certified, 2014
- Patient Program Certification, 2017
Timeline
Director, Patient Solutions Support
Morrison Healthcare
04.2021 - Current
Patient Solutions Regional Manager
Morrison Healthcare
07.2018 - 04.2021
Patient Solutions Support Manager
Morrison Healthcare
11.2017 - 07.2018
Patient Services Manager
Franklin Woods Community, Morrison Healthcare
04.2013 - 11.2017
Patient Services Supervisor
Johnson City Medical Center, Morrison Healthcare
07.2004 - 04.2013
- ServSafe Certified, 2014
- Patient Program Certification, 2017
High School Diploma -
Johnson County High School
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