Derek Swisher
Mesa,AZ
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-driven with several years of experience in management. Focused and efficient with proficiency in financial reporting and budget adherence. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management .
Overview
6
6
years of professional experience
Work History
Manager of Operations
Mark-Taylor Residential Inc.
Chandler, AZ
09.2023 - 01.2025
- Prepared reports summarizing operational results against established goals and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Ensured compliance with applicable laws and regulations related to operations.
- Addressed customer concerns with suitable solutions.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Managed team of 25 employees, conducting performance evaluations and facilitating professional development.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Site Manager
FleetGenius,LLC
Phoenix, AZ
11.2018 - 09.2023
- Maintained safe operating compliance and verified that operations met best practice standards.
- Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business.
- Assigned tasks and delegated responsibilities among team members.
- Complied with operational standards and OSHA regulations.
- Created and managed budgets for travel, training, and team-building activities.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Oversaw daily operations, ensuring project milestones were met in alignment with budget and timeline constraints.
- Reviewed completed work to verify consistency, quality, and conformance.
- Responded promptly to customer inquiries or complaints.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented rigorous safety protocols, reducing workplace incidents by a significant percentage.
- Interviewed and hired qualified candidates to fill open staff positions.
Education
Some College (No Degree) - General Engineering
Vista Nueva High School
Aztec, NMSkills
- Operational reporting
- Employee training
- Facility management
- Team collaboration
- Problem-solving
- Vendor management
- P&L management
- Project leadership
- Invoice processing
- High-pressure environments
- Employee motivation
- Operations management
- Continuous improvements
- Troubleshooting and problem solving
- Client relationships
- Contract management
- Time management
- Budget management
References
References available upon request.
Timeline
Manager of Operations
Mark-Taylor Residential Inc.
09.2023 - 01.2025
Site Manager
FleetGenius,LLC
11.2018 - 09.2023
Some College (No Degree) - General Engineering
Vista Nueva High School
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