DEREK THOMAS
Home Security And Automation Installer/Qualifier
4638 Morgan Ln. Lake Charles,Louisiana
Summary
Knowledgeable Installer offering 15 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task at hand. Motivated to learn, grow and excel.
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Installer/Trainer/Qualifier
ADT Security
Lafayette, LA
08.2015 - Current
- Laid out materials and system components to prepare for installation.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Calculated materials and time needed for each job.
- Fixed broken systems and educated customers on proper use to prevent future mishaps.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new employees.
- Maintain company vehicle.
Install Telecommunications
Suddenlink
Lake Charles, LA
01.2006 - 08.2015
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Qualifier for Home Security
CDL Class a Driver
Coca-Cola
Lake Charles, LA
01.2005 - 01.2006
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
- Verified contents of inventory loads against Bills of Lading.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maximized load safety by balancing, securing and weighing products.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Education
High School Diploma -
Lagrange High School
Lake Charles, LA 08.1997 - 05.2001
Biology
McNeese State University
Lake Charles, LA 08.2003 - 05.2004
Skills
Preventive Maintenance
Scheduling
Residential and commercial installations
Troubleshooting
Customer Relations
Shipping and receiving
Materials handling
Dependable and Responsible
Excellent Communication
Self-Motivated
Problem-Solving
Multitasking Abilities
Training and mentoring
Timeline
Installer/Trainer/Qualifier
ADT Security
08.2015 - Current
Install Telecommunications
Suddenlink
01.2006 - 08.2015
CDL Class a Driver
Coca-Cola
01.2005 - 01.2006
Biology
McNeese State University
08.2003 - 05.2004
High School Diploma -
Lagrange High School
08.1997 - 05.2001