Derek Triplett
Cleveland,TN
Summary
Dedicated Sr. Trainer enthusiastic about assisting Experts to develop top-notch knowledge and skills within T-Mobile for Business. Motivational and engaging leader with 8+ years of telecommunication industry experience. Advanced skills in planning, organizing and prioritizing work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Trainer
T-Mobile
Chattanooga, TN
03.2021 - Current
- Schedule and facilitate in class and online courses to increase learning opportunities.
- Supported other departments within the organization by providing specialized training services upon request.
- Identified areas where additional training is needed and made recommendations accordingly.
- Uses role-playing and simulations to present information in variety of instructional techniques and formats.
- Maintains accurate records of trainees' progress and provided feedback on their performance.
- Maintains updated curriculum materials in accordance with changing industry standards.
Interim L&D Performance Manager
T-Mobile
Chattanooga, TN
01.2022 - 04.2022
- Ability to give effective feedback on classroom behaviors that accommodates each learning style.
- Analyze specific trends in order to identify the proper behaviors that we need to master.
- Collaborates closely with Operations Managers to strategically oversee and optimize team management processes.
- Works alongside Operations Managers to strategize and develop comprehensive training plans for each phase, ensuring effectiveness and alignment with objectives.
Associate Trainer
T-Mobile
Chattanooga, TN
02.2019 - 03.2020
- Supported in evaluating trainee performance to pinpoint and address training gaps effectively.
- Sustained and enhanced consistent communication among managers, peers, and various resource groups for optimal coordination and synergy.
- Pioneered innovative approaches for delivering information to heighten engagement and bolster retention rates effectively.
Education
Master of Science - Organizational Leadership
Colorado Technical University
Colorado Springs, CO11-2023
Bachelor of Science - Education
Tennessee Wesleyan University
Athens, TN12-2015
Associate of Science - General Studies
Motlow State Community College
Tullahoma, TN05-2012
Skills
- Designing Teaching Aids
- Operations Management
- Optimizing Programs
- Curriculum Design
- Organizational Leadership
- Training and Mentoring
- Leadership Development
- Public Speaking
- Coaching and Development
- Adult Learning Theories
- Relationship Building
Accomplishments
- In-Crowd 2020
Certification
- Magenta U
- Proficient in generating comprehensive reports tailored for SEGA customers.
Affiliations
- Primary POC for SEGA LOB
References
References available upon request.
Timeline
Interim L&D Performance Manager
T-Mobile
01.2022 - 04.2022
Sr. Trainer
T-Mobile
03.2021 - Current
Associate Trainer
T-Mobile
02.2019 - 03.2020
Master of Science - Organizational Leadership
Colorado Technical University
Bachelor of Science - Education
Tennessee Wesleyan University
Associate of Science - General Studies
Motlow State Community College