Derek Urrutia
Lubbock,TX
Summary
Dynamic Online Personal Shopper with proven expertise in customer service and inventory optimization. Committed to enhancing user experiences and ensuring timely order fulfillment.
Detail-oriented professional with over 12 years in customer service and online order management. Skilled in problem-solving and team collaboration, leading to improved order processing times and customer satisfaction.
Dynamic individual with hands-on experience in Online order fulfillment in a timely manner and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Was the Online Order Manager for 4 years. Decided to try a different challenge and became the Dairy manager for 2 years. Duties as a manager included scheduling, training, delegating of tasks, and coaching for positive process improvements and personal accountability.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Lubbock, TX
10.2013 - 03.2026
- Curated personalized shopping experiences by understanding customer preferences and leveraging product knowledge.
- Managed online order fulfillment, ensuring timely and accurate delivery of products to customers.
- Collaborated with cross-functional teams to enhance user experience on the Walmart online shopping platform.
- Utilized data analytics tools to track purchasing trends and optimize inventory selection for customer satisfaction.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Trained new team members on best practices for online shopping processes and customer service protocols.
- Implemented process improvements that reduced order processing time and increased efficiency in fulfillment operations.
- Conducted regular assessments of website usability, providing insights for enhancements based on customer feedback.
Shift Manager
Pretzelmaker
Lubbock, TX
06.2003 - 2013
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on standard operating procedures.
- Managed inventory levels, ensuring timely replenishment of supplies.
- Implemented process improvements to enhance customer satisfaction and reduce wait times.
- Conducted regular performance evaluations to maintain high employee standards.
- Maintained compliance with health and safety regulations throughout the shift.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Lubbock High School
Lubbock, TX05.2006
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Brand awareness
- E-commerce
- Customer service
- Attention to detail
- Prioritizing orders
- Online order processing
- Upbeat and outgoing attitude
- Decision-making
- Heavy lifting
- Customer relations
- Product knowledge
- Flexible schedule
Accomplishments
- Supervised team of 25 staff members.
- Employee of the month multiple times.
- Certified for High loader and electric power jack.
- Serve Safe certified.
- Achieved being the highest in the regional market by providing excellent customer service and product fulfillment with accuracy and efficiency.
- Documented and resolved customer feedback which led to improved customer service and increased sales.
Certification
- Certified High-loader and electric pallet jack, Walmart - 2016-2026
Timeline
Online Personal Shopper
Walmart
10.2013 - 03.2026
Shift Manager
Pretzelmaker
06.2003 - 2013
Lubbock High School
Employee of the month
Provided excellent customer service. Completed tasks in a timely manner. Worked well with other associate and dependable.