Derek Washington
Las Cruces
Summary
Customer-focused Retail Associate with over 20 years of experience enhancing shopping experiences through effective communication and active listening. Aiming to leverage expertise in customer relationship management and product knowledge in a Retail Associate or Department Manager role to drive customer satisfaction and support online services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Stocker
Tresco, Inc.
New Mexico
02.2026 - Current
- Stock & Rotate: Accurately move merchandise from storage to shelves, rotate stock based on expiration dates, and replace/repair damaged labels.
- Maintain Order: Keep sales floors, overwrites, and stock areas clean, hazard-free, and properly dusted.
- Janitorial Duties: Assist with trash removal, breaking down cardboard, and performing basic facility cleaning (like sweeping, mopping, and maintaining restrooms).
- Inventory Management: Receive, unpack, and scan/price items or report any discrepancies or damages to supervisors.
Digital Personal Shopper
Walmart Store 5155
Las Cruces
05.2025 - 02.2026
- Fulfills customer orders by accurately picking, preparing, and packing groceries and general merchandise using a handheld device or mobile app.
- Order Fulfillment: Locating, preparing, and packing items for customer online orders.
- Order Accuracy: Ensuring that all items in an order are correct and meet quality standards.
- Product Substitutions: Identifying and making appropriate product substitutions when original items are unavailable.
- Customer Service: Interacting with customers, resolving issues, and assisting with purchasing decisions as needed.
- Store Operations: Maintaining a clean and organized shopping environment.
- Efficiency and Speed: Working efficiently to fulfill orders within time constraints, especially for time-sensitive items like frozen or chilled goods.
Overnight Academy Trainer
Walmart Neighborhood Market
Albuquerque
06.2024 - 02.2025
- Conducting overnight training sessions: Delivering hands-on training to associates on various tasks like stocking shelves, rotating merchandise, utilizing inventory systems, and following safety protocols during overnight hours.
- Adapting to changing schedules: Working flexible overnight shifts to accommodate peak stocking periods and operational needs.
- Monitoring performance: Assessing trainee progress and providing feedback to ensure they are meeting performance standards.
- Addressing concerns: Identifying and resolving training issues that may arise during overnight shifts.
- Staying updated on procedures: Keeping abreast of any changes to Walmart's policies, procedures, and 'One Best Way' practices, and incorporating them into training sessions.
- Collaborating with store leadership: Working closely with store managers and team leads to align training priorities with overall operational goals.
- Maintaining training records: Documenting training progress and completion for each associate.
Overnight Stocker
Walmart Neighborhood market #2451
Albuquerque
09.2023 - 02.2024
- Responsibilities: Unloading trucks, Stocking shelves, Rotating merchandise, Removing damaged or out-of-date goods, Setting up, cleaning, and organizing product displays, Signing and pricing merchandise, Helping customers, Maintaining backroom standards, Processing freight.
Customer Service Representative
Alorica-Albuquerque
NM
03.2023 - 09.2023
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our customers' financial lives.
- Fully understands how life events can impact a customer's financial situation and is prepared to actively advise solutions and analyze/resolve complex customer problems through creative solutions.
- Commitment to excellent attendance and can adhere to the agreed upon work schedule.
- Attitude with an understanding that calls must be handled in a timely manner.
- Communicates effectively and confidently with customers to make their financial lives better.
- The ability to engage with customers - begin a conversation, anticipate possible questions, actively share information, build rapport, and handle objections.
- Comfortable receiving performance feedback and coaching.
- The ability to learn and adapt to new information and technology platforms.
Outside Sales Representative
MAKA BEAUTY SYSTEMS
Albuquerque
03.2019 - 03.2023
- An outside sales representative conducts sales out in the field via face-to-face interactions with both potential and existing customers. They are responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.
Instructor
Olympian School of Cosmetology
Las Cruces
10.2017 - 03.2019
- Instruct students effectively without prejudice to avoid unethical practices which assure the institution of achieving its major educational goals, objectives and continuing purpose.
- Achieve maximum effort through teaching activities toward achievement of the institution's goals and objectives according to the operating procedures manual.
- Achieved maximum engagement in teaching activities aligned with the institution's goals and operating procedures.
- Demonstrated respect for students, clients, and colleagues by fostering a positive and inclusive environment.
- Maintained a professional appearance through appropriate grooming and attire to represent the institution positively.
Sales Representative
Armstrong McCall Beauty Supply
Las Cruces
07.2014 - 12.2017
- Provided superior customer service to our professional clientele by offering and explaining features and benefits on our products to ensure they are choosing the brands best suited for their business.
- Utilized sales techniques such as suggestive selling to secure maximum sales.
- Recorded all sales transactions in the Point of Sale System and handled all monetary transactions accurately and effectively.
- Assisted in maintaining an excellent store appearance including performing light cleaning duties and ensuring shipment is processed and product is replenished as needed.
- Demonstrated the highest level of ethical standards, with a drive to uphold our 'Culture of Can Do'.
Hairstylist
Shear Talent Salon
Las Cruces
05.2014 - 07.2014
- Consulted with clients to understand their needs and preferences before each service.
- Answered and booked own appointments.
- Utilized own system to cash out clients.
- Applied expertise in Paul Mitchell and Redken products for retail, color, and precision cuts.
Hairstylist
Duncan Noble Salon and Spa
Las Cruces
12.2012 - 05.2014
- Consulted with clients to ensure their needs were met and satisfied.
- Assisted with daily cleaning.
- Answered phone and booked clients according to their needs and wants.
- Acquired product knowledge to promote retail and other services.
Hairstylist/Independent Contractor
Salons at 1890 Ranch
Austin
05.2012 - 12.2012
- Delivered exceptional customer service while managing appointments and addressing client needs.
- Responsible for scheduling clients.
- Utilized own system for financial transaction for clients.
- Utilized my own system for financial transaction for my clients.
Hairstylist
Smart Styles
Austin
05.2011 - 10.2011
- Consulted with clients to ensure customers' needs are met and are satisfied when they leave salon.
- Assisted with inventory to ensure that products were ordered based on customer demands.
- Responsible for opening and closing salon as well as ensuring the register was balanced before and after each shift.
Cake Decorator and Bakery Dept. Manager
Wal-Mart Super Center
Austin
02.2006 - 05.2011
- Full fill cake orders in a timely manner.
- Answered phone and processed cake orders efficiently.
- Took inventory of cakes in freezer and cake case.
- Baked and packaged all baked breads and rolls.
- Executed price changes on sales and commercial breads and snacks to maintain accurate inventory.
Education
Cosmetology - Technical school
Baldwin Beauty School
Austin, TXHigh school diploma -
Onate High School
Las Cruces, NMSkills
- Stocking
- Inventory management
- Stock organization
- Cash handling
- Retail math
- Data entry
- POS
- Sales
- Merchandising
- Retail sales
- Basic math
- Microsoft Office
- Microsoft Word
- Typing
- Computer skills
- Computer literacy
- Time management
- Phone etiquette
- Customer service
- Communication skills
- Organizational skills
- Cold Calling
- Inside Sales
- Upselling
- Outside Sales
- Product demos
- Retail sales
Certification
- Esthetician License
- Driver's License
- Cosmetology License
Timeline
Stocker
Tresco, Inc.
02.2026 - Current
Digital Personal Shopper
Walmart Store 5155
05.2025 - 02.2026
Overnight Academy Trainer
Walmart Neighborhood Market
06.2024 - 02.2025
Overnight Stocker
Walmart Neighborhood market #2451
09.2023 - 02.2024
Customer Service Representative
Alorica-Albuquerque
03.2023 - 09.2023
Outside Sales Representative
MAKA BEAUTY SYSTEMS
03.2019 - 03.2023
Instructor
Olympian School of Cosmetology
10.2017 - 03.2019
Sales Representative
Armstrong McCall Beauty Supply
07.2014 - 12.2017
Hairstylist
Shear Talent Salon
05.2014 - 07.2014
Hairstylist
Duncan Noble Salon and Spa
12.2012 - 05.2014
Hairstylist/Independent Contractor
Salons at 1890 Ranch
05.2012 - 12.2012
Hairstylist
Smart Styles
05.2011 - 10.2011
Cake Decorator and Bakery Dept. Manager
Wal-Mart Super Center
02.2006 - 05.2011
Cosmetology - Technical school
Baldwin Beauty School
High school diploma -
Onate High School