Derek Whitton
North Bend,OH
Summary
Resourceful individual offering history of success in achieving targeted goals. Effective problem-solver dedicated to contributing to a team in useful and proficient ways. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Sales Supervisor/Assistant Store Manager
Oakley
Cincinnati , OH
2021.04 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Sales Lead Keyholder
Oakley
Cincinnati , OH
2020.03 - 2021.04
- Same position held from June 2018 - Sept. 2019
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
Customer Service Representative
Luxottica, North American Call Center
Cincinnati , OH
2019.09 - 2020.03
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
Sales Lead Keyholder
Oakley
Cincinnati , OH
2018.06 - 2019.09
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
Sales Associate
Oakley
Cincinnati , OH
2015.01 - 2018.06
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Bachelor of Science - Marketing
Northern Kentucky University
Newport, KY12.2020
Skills
- Managing Multiple Priorities
- Product and Service Knowledge
- Directing Team Members
- Team First Attitude
- Customer Service
- Conflict Resolution
Affiliations
Mayerson Student Philanthropy Project, Jan. 2017 - April 2017
- Competed in obtaining $1,000 grant for Northern Kentucky Hates Heroin non-profit organization.
- Finished in top 3 of 15 organizations.
Timeline
Sales Supervisor/Assistant Store Manager
Oakley
2021.04 - Current
Sales Lead Keyholder
Oakley
2020.03 - 2021.04
Customer Service Representative
Luxottica, North American Call Center
2019.09 - 2020.03
Sales Lead Keyholder
Oakley
2018.06 - 2019.09
Sales Associate
Oakley
2015.01 - 2018.06
Bachelor of Science - Marketing
Northern Kentucky University
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