Summary
Overview
Work History
Education
Skills
References
cooking
Timeline
Generic

Rosa E Silva

Los Angeles,Ca

Summary

Strong leadership skills with the ability to motivate and train teams to achieve superior results in a fast paced business environment. A self starter with a demonstrated track record of progressive career advancement and increased responsibilities. A reputation for exemplifying high ethical standards and building productive relationships both internal and external to the organization. Excellent financial acumen with full P&L accountability. Expertise includes: - Retail Operations/ Visual Employee Engagement-Succession Planning -Talent Development _Loss prevention -Inventory Shortage Control Motivated retail sales professional with record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

24
24
years of professional experience

Work History

Assistant Manager ..Floor Supervisor

Burlington
08.2023 - Current
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
  • Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.

Store Assistant Manager

MARSHALLS
11.2017 - 05.2023
  • Responsible to Open and close the store
  • Conducted weekly walk-through with Store Manager and Coordinators
  • Effectively improved sales performance per departments and total store
  • Models co
  • Policy guidelines and value
  • Directed Hourly team members to their fullest potential
  • Full P&L responsibility of $17 millons
  • Delivered record breaking shrink results
  • Exceeded forecast sales, Daily
  • Weekly and yearly goals (Distrct and Region)
  • Improved average sales
  • Strategically merchandise impulse product in high traffic areas
  • Highly involved in developing and mentor high potential Coordinators for next level
  • Involved in physical inventory every year.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.

CUSTOMER SERVICE MANAGER... BRIDAL REGISTRY MANAGER

BED BATH AND BEYOND
08.2005 - 08.2017
  • - Educated customers about the brands
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Trained product knowledge to all associates
  • Shipping and receiving special orders
  • BBB let go 900 positions country wide.

Store Assistant Manager

MARSHALLS
07.2000 - 08.2005
  • -Responsible to Opening and Closing Store
  • Conducted weekly walk through with Store Manager and Coordinators
  • Effectively communicated with and supportive sales to team on weekly basis
  • Helped drive sales and achieved daily, weekly, monthly, and yearly goals
  • Merchandised, organized Home department
  • Visual displays
  • Participated and supervised physical inventory every year.

Education

High School Diploma -

Pierce College
Woodland Hills, CA
05.1984

Skills

  • Sales strategy development
  • Identifying potential
  • Recruiting and Interviewing
  • Training and Development
  • Retail Operations Management
  • Customer Service and Satisfaction
  • Managing Multiple Priorities
  • Employee Performance Evaluations
  • Performance Tracking and Evaluations
  • Operational Efficiency and Safety
  • Talent Recruitment and Development

References

Komel S     Burlington Store Manager  Hollywood Ca  1609-437-5810

  • Ana Mendoza, Marshalls, Store Manager, Montrose, 818 541-9585
  • Robert Estrada, Marshalls, Store Manager, Canoga Park, CA, 818 346-0208
  • Patricia Vargas, Marshalls, Store Manager, North Hills, CA, 818-893-8011
  • Tim Deboer, Bed Bath and Beyond, Hawthorne, CA, 310-938-1358
  • Raul Perez Store Manager Burlington Ca 310 897-2629
  • Jarlam Balladares Store manager CA 818-753-1301

cooking

Love to cook for special events for my family

Timeline

Assistant Manager ..Floor Supervisor

Burlington
08.2023 - Current

Store Assistant Manager

MARSHALLS
11.2017 - 05.2023

CUSTOMER SERVICE MANAGER... BRIDAL REGISTRY MANAGER

BED BATH AND BEYOND
08.2005 - 08.2017

Store Assistant Manager

MARSHALLS
07.2000 - 08.2005

High School Diploma -

Pierce College
Rosa E Silva