Department Sales Floor Supervisor
Lowe's Home Centers, LLC
Vista, CA
09.2024 - Current
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed detailed planograms to maximize product visibility, flow, and sales.
- Collaborated with store personnel on projects such as inventory control, stocking shelves, and display installation.
- Assisted in the development of creative displays to promote products.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Verified accuracy of shipping documents against product received.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Operated pallet jacks to move skids throughout the warehouse facility.
- Ensured proper placement of materials on shelves and maintained inventory records as needed.
- Worked collaboratively with other team members to complete projects in a timely manner.