Irick Henry
Jal,NM
Summary
I am a sales leader with proven success at Lowe's, excelling in staff training and sales strategy development. Recognized for enhancing customer satisfaction and achieving sales targets through effective communication and problem-solving. Skilled in inventory management, fostering team collaboration, and driving brand awareness to optimize store performance. I am driven to learn and improve my knowledge as I am always wanting to challenge myself to do better. I strive to be at the top in the role I do with being as efficient as possible and delivering results. I am willing to get any certifications that I am required to obtain for the job.
Overview
3
3
years of professional experience
Work History
Department Sales Floor Supervisor
Lowe's
Hobbs, NM
11.2024 - Current
- Assisted team members in maintaining organized and efficient sales floor layout.
- Learned inventory management systems to track stock levels and product availability.
- Supported customer service initiatives by addressing inquiries and resolving issues promptly.
- Collaborated with colleagues to ensure compliance with safety protocols and standards.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Maintained cleanliness and organization of merchandise displays to attract customers.
- Observed sales trends to identify opportunities for improving customer engagement strategies.
- Provided feedback on product placements to optimize sales performance across departments.
- Developed strong relationships with vendors for timely delivery of merchandise orders while negotiating favorable pricing terms for the department.
- Led the department in achieving sales targets consistently through motivational leadership and hands-on coaching of team members.
- Maximized profitability by analyzing sales data to identify trends, optimize pricing strategies, and adjust inventory levels as needed.
- Managed customer escalations with diplomacy and professionalism, resolving issues quickly to ensure a positive experience for all parties involved.
- Collaborated with upper management to set departmental goals, track progress, and make necessary adjustments for continuous improvement.
- Trained new employees on store policies, procedures, and product knowledge, ensuring a consistent level of expertise across the team.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
Night Operations Supervisor
Lowe's
Hobbs, NM
06.2023 - 11.2024
- Supervised night operations team, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
- Trained new staff on operational procedures and best practices for nighttime activities.
- Coordinated with management to resolve operational issues, enhancing overall store performance.
- Monitored equipment functionality, facilitating timely maintenance and reducing downtime risks.
- Conducted regular audits of merchandise displays, maintaining compliance with company standards.
- Established clear expectations for employees regarding job duties, performance goals, and adherence to company policies and procedures.
- Mentored staff members to improve their skill sets and foster professional growth within the company.
- Promoted a positive work environment through effective leadership and open communication among team members.
- Managed inventory levels to minimize stock shortages and maintain optimal stock levels throughout the night.
- Improved overall efficiency with thorough communication between departments during shift handovers.
- Was top 3 in the district when it came to truck unload and pack out efficency
- Developed schedules for night shift personnel, optimizing labor resources and coverage.
- Enhanced communication among shifts through detailed handover reports, improving continuity of operations.
- Reduced employee turnover by implementing effective training programs for new hires.
- Utilized strong problem-solving skills to quickly address unexpected challenges arising during night shifts.
- Collaborated with other supervisors to establish best practices for night operations tasks and procedures.
- Ensured safety compliance by conducting regular inspections of equipment and work areas.
- Enhanced team productivity by streamlining night operations processes and procedures.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Sales Associate
Lowe's
Hobbs, NM
08.2022 - 06.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings to increase customer engagement.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and retention.
- Organized merchandise displays, optimizing product visibility and accessibility for customers.
- Trained new staff on sales techniques and operational procedures to enhance team efficiency.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Applied Science - Computer Science
New Mexico Junior College
Hobbs, NM05-2025
High School Diploma -
Hobbs HighSchool
Hobbs Nm05-2022
Skills
- Staff training and development
- Sales strategy development
- Brand awareness
- Promotional planning
- Sales management
- Client relations
- Willingness to learn
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team leadership
- Effective communication
- Adaptability and flexibility
Timeline
Department Sales Floor Supervisor
Lowe's
11.2024 - Current
Night Operations Supervisor
Lowe's
06.2023 - 11.2024
Sales Associate
Lowe's
08.2022 - 06.2023
Associate of Applied Science - Computer Science
New Mexico Junior College
High School Diploma -
Hobbs HighSchool