Serena Claire Marks
Laurel Hill,FL
Summary
Results-driven Sales Floor Supervisor with expertise in staff training, inventory management, and customer relations. Known for resolving complaints effectively and enhancing team productivity through strategic training and development.
Overview
7
7
years of professional experience
Work History
Department Sales Floor Supervisor
Lowes Home Improvment
08.2023 - Current
- Supervised daily operations on sales floor, ensuring optimal customer service and product availability.
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Managed inventory levels, coordinating stock replenishment to maintain merchandising standards.
- Implemented visual merchandising strategies to enhance product presentation and drive sales performance.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Developed strong relationships with vendors for timely delivery of merchandise orders while negotiating favorable pricing terms for the department.
- Trained new employees on store policies, procedures, and product knowledge, ensuring a consistent level of expertise across the team.
- Facilitated small group and individual training sessions on topics such as customer service, product knowledge, and company policies to promote a cohesive and knowledgeable workforce.
- Managed customer escalations with diplomacy and professionalism, resolving issues quickly to ensure a positive experience for all parties involved.
- Collaborated with upper management to set departmental goals, track progress, and make necessary adjustments for continuous improvement.
- Ensured compliance with all safety regulations by training staff on proper procedures and consistently enforcing standards throughout the sales floor area.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in selling systems and software.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Retail Sales Specialist
Lowes Home Improvment
12.2018 - 07.2023
- Maintained inventory accuracy through regular stock checks and organization.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Top selling Home Decor specialist in region 3 2021 and 2022
Education
High School Diploma -
Central City High School
Central City05-2015
Skills
- Staff training and development
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Team leadership
- Decision-making
- Store operations
- Flexible work schedule
- Complaint handling
- Basic mathematics
- Inventory management
- Policy enforcement
- Retail operations
- Staff scheduling
Timeline
Department Sales Floor Supervisor
Lowes Home Improvment
08.2023 - Current
Retail Sales Specialist
Lowes Home Improvment
12.2018 - 07.2023
High School Diploma -
Central City High School