Deontrinise Mosley
Dallas,TX
Summary
Proven leader and motivator at Lowe's, adept in computer proficiency (IMS,and ISST) systems and team building, I significantly boosted sales through innovative training and vendor negotiations. Skilled in staff development and problem resolution, I consistently exceeded performance goals, enhancing customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Department Sales Floor Supervisor
Lowe's
11920 Inwood Rd
03.2008 - Current
- Led the department in achieving sales targets consistently through motivational leadership and hands-on coaching of team members.
- Facilitated store-wide training sessions on topics such as customer service, product knowledge, and company policies to promote a cohesive and knowledgeable workforce.
- Prioritized store visual merchandising initiatives to create eye-catching displays that boosted sales figures during peak shopping seasons.
- Increased staff productivity by identifying inefficiencies in processes and implementing new strategies that streamlined daily tasks.
- Developed strong relationships with vendors for timely delivery of merchandise orders while negotiating favorable pricing terms for the department.
- Conducted regular performance evaluations for team members, identifying areas for improvement and setting clear expectations for future success.
- Managed customer escalations with diplomacy and professionalism, resolving issues quickly to ensure a positive experience for all parties involved.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Collaborated with upper management to set departmental goals, track progress, and make necessary adjustments for continuous improvement.
- Enhanced customer satisfaction by providing exceptional service, addressing concerns promptly, and maintaining a clean and organized sales floor.
Education
High School Diploma - General Studies
Marion Abramson High School
New Orleans, LA05.1987
Skills
- Computer Proficiency
- Employee Training
- Adaptable to Changing Demands
- Problem Anticipation and Resolution
- Policy Enforcement
- Reporting and Performance Analysis
- Cycle Counts and Audits
- Salesforce Software
- Product Sales
- Retail Operations
- Sales Leadership
- Flexible Work Schedule
- Handling Complaints
- Staff Coaching and Training
- Superior Work Ethic
- Team Building and Motivation
- Critical Thinking
- Staff Training and Development
Timeline
Department Sales Floor Supervisor
Lowe's
03.2008 - Current
High School Diploma - General Studies
Marion Abramson High School