Erica Dugas
Lafayette,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Store Manager position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Department Sales Floor Supervisor
Lowes Home Improvment
07.2022 - Current
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Merchandising Execution Area Supervisor
Home Depot
10.2020 - 01.2021
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Negotiated pricing with vendors to achieve maximum profitability.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with marketing team for prompt promotion of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted hiring interviews and made offers to qualified candidates.
Key Carrying Department Supervisor
Home Depot
08.2016 - 10.2020
- Open and closed store, exciting the roles of an Assistant Store Manager.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Prior management knowledge in the following areas: Hardware, Paint, Kitchen Cabinets & Appliances, Flooring, Pro Sales and Deliveries, Inside & Outside Lawn and Garden, Front-end, Receiving and Service Desk.
- Prior knowledge (back-up associate) in the following areas: Human Resources, Scheduler and Bookkeeping.
- Key Carrying Department Supervisor, selected to participate in the district team high potential Department Supervisor group.
Key Carrying Department Supervisor
Home Depot
09.2010 - 07.2013
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Safety Captain
- Employee Community Captain
- Prior management knowledge in the following areas: Hardware, Paint, Kitchen Cabinets & Appliances, Flooring, Pro Sales and Deliveries, Inside & Outside Lawn and Garden, Front-end, Receiving and Service Desk.
- Prior knowledge (back-up associate) in the following areas: Human Resources, Scheduler and Bookkeeping.
Commercial Sales Coordinator
Lowes Home Improvment
09.2005 - 12.2008
- Presented bids and contracts for potential clients to review during meetings.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Identified business prospects in target markets and developed defined marketing plans to attract new clients.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Organized and executed product blitzes to identify and engage new customers in target markets.
- Provided day-to-day support for Lowe’s Commercial accounts by answering inquiries, checking availability of products and corresponding with customers via email.
- Drafted, submitted and processed sales contracts for orders received.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored new sales associates to contribute to store's positive culture.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Prior knowledge in the following areas: Cashier, Installed Sales Coordinator, Special Order Sales & Credit Coordinator and RTV Clerk.
Education
MBA - Master of Business Administration (Marketing)
Grand Canyon University
Phoenix, AZ11.2025
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ07.2016
High School Diploma -
New Iberia Senior High School
New Iberia, LA05.2004
Skills
- Client Relations
- Strategic Plans
- Sales Management
- Contract Negotiations
- Inventory Oversight
- Product Sales
- Inventory Management
- Strategic Selling
- Sales Leadership
- Needs Assessment
- Performance Monitoring
- Resource Planning
- Administrative Documentation
- Loss Prevention
- Policy Enforcement
- Business Development
- Merchandise Quality Assurance
- Inventory and Stocking
- Adaptable to Changing Demands
- Retail Security
- Process and Procedure Development
- Cash Drawer Reconciliation
- Merchandising Operations
- Orientation and Training
- Financial Forecasting
- Customer Service Management
- Marketing Strategy
- POS Terminal Operation
- Implementing Pricing Strategies
- Cycle Counts and Audits
- Retail Operations
- Merchandise Promotion and Display
- Customer Credit Management
- Product Assessments
- Business Acumen
- Scheduling and Time-Tracking
- Staff Coaching and Training
- Problem Anticipation and Resolution
- Delegation and Supervision
- Basic Mathematics
- Flexible Work Schedule
- Physical Stamina
- Marketing and Advertising
- Financial Recordkeeping
- Superior Work Ethic
- Product Merchandising
- Shelving
- Multitasking and Prioritizing
- Goal Setting and Achievement
- Work Area Inspection
- Store Reset and Recovery
- Reporting and Performance Analysis
- Employee Training
- Decision-Making
- Computer Proficiency
- Critical Thinking
- Salesforce Software
- Records Organization
- Analyzing Profitability
- Sales Floor Organization
- Handling Complaints
- Team Building and Motivation
- Cash Handling and Reconciliation
- Creativity and Originality
- Leadership Development
- Calendar and Scheduling Software
- Relationship Building
- Departmental Procedures
Timeline
Department Sales Floor Supervisor
Lowes Home Improvment
07.2022 - Current
Merchandising Execution Area Supervisor
Home Depot
10.2020 - 01.2021
Key Carrying Department Supervisor
Home Depot
08.2016 - 10.2020
Key Carrying Department Supervisor
Home Depot
09.2010 - 07.2013
Commercial Sales Coordinator
Lowes Home Improvment
09.2005 - 12.2008
MBA - Master of Business Administration (Marketing)
Grand Canyon University
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
New Iberia Senior High School
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