Erica Dugas
Lafayette,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Store Manager position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Department Sales Floor Supervisor
Lowes Home Improvment
Lafayette, LA
07.2022 - Current
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Merchandising Execution Area Supervisor
Home Depot
Lafayette, LA
10.2020 - 01.2021
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Negotiated pricing with vendors to achieve maximum profitability.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with marketing team for prompt promotion of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted hiring interviews and made offers to qualified candidates.
Key Carrying Department Supervisor
Home Depot
Broussard, LA
08.2016 - 10.2020
- Open and closed store, exciting the roles of an Assistant Store Manager.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Prior management knowledge in the following areas: Hardware, Paint, Kitchen Cabinets & Appliances, Flooring, Pro Sales and Deliveries, Inside & Outside Lawn and Garden, Front-end, Receiving and Service Desk.
- Prior knowledge (back-up associate) in the following areas: Human Resources, Scheduler and Bookkeeping.
- Key Carrying Department Supervisor, selected to participate in the district team high potential Department Supervisor group.
Key Carrying Department Supervisor
Home Depot
Broussard, LA
09.2010 - 07.2013
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Safety Captain
- Employee Community Captain
- Prior management knowledge in the following areas: Hardware, Paint, Kitchen Cabinets & Appliances, Flooring, Pro Sales and Deliveries, Inside & Outside Lawn and Garden, Front-end, Receiving and Service Desk.
- Prior knowledge (back-up associate) in the following areas: Human Resources, Scheduler and Bookkeeping.
Commercial Sales Coordinator
Lowes Home Improvment
New Iberia, LA
09.2005 - 12.2008
- Presented bids and contracts for potential clients to review during meetings.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Identified business prospects in target markets and developed defined marketing plans to attract new clients.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Organized and executed product blitzes to identify and engage new customers in target markets.
- Provided day-to-day support for Lowe’s Commercial accounts by answering inquiries, checking availability of products and corresponding with customers via email.
- Drafted, submitted and processed sales contracts for orders received.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored new sales associates to contribute to store's positive culture.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Prior knowledge in the following areas: Cashier, Installed Sales Coordinator, Special Order Sales & Credit Coordinator and RTV Clerk.
Education
MBA - Master of Business Administration (Marketing)
Grand Canyon University
Phoenix, AZ11.2025
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ07.2016
High School Diploma -
New Iberia Senior High School
New Iberia, LA05.2004
Skills
- Client Relations
- Strategic Plans
- Sales Management
- Contract Negotiations
- Inventory Oversight
- Product Sales
- Inventory Management
- Strategic Selling
- Sales Leadership
- Needs Assessment
- Performance Monitoring
- Resource Planning
- Administrative Documentation
- Loss Prevention
- Policy Enforcement
- Business Development
- Merchandise Quality Assurance
- Inventory and Stocking
- Adaptable to Changing Demands
- Retail Security
- Process and Procedure Development
- Cash Drawer Reconciliation
- Merchandising Operations
- Orientation and Training
- Financial Forecasting
- Customer Service Management
- Marketing Strategy
- POS Terminal Operation
- Implementing Pricing Strategies
- Cycle Counts and Audits
- Retail Operations
- Merchandise Promotion and Display
- Customer Credit Management
- Product Assessments
- Business Acumen
- Scheduling and Time-Tracking
- Staff Coaching and Training
- Problem Anticipation and Resolution
- Delegation and Supervision
- Basic Mathematics
- Flexible Work Schedule
- Physical Stamina
- Marketing and Advertising
- Financial Recordkeeping
- Superior Work Ethic
- Product Merchandising
- Shelving
- Multitasking and Prioritizing
- Goal Setting and Achievement
- Work Area Inspection
- Store Reset and Recovery
- Reporting and Performance Analysis
- Employee Training
- Decision-Making
- Computer Proficiency
- Critical Thinking
- Salesforce Software
- Records Organization
- Analyzing Profitability
- Sales Floor Organization
- Handling Complaints
- Team Building and Motivation
- Cash Handling and Reconciliation
- Creativity and Originality
- Leadership Development
- Calendar and Scheduling Software
- Relationship Building
- Departmental Procedures
Timeline
Department Sales Floor Supervisor
Lowes Home Improvment
07.2022 - Current
Merchandising Execution Area Supervisor
Home Depot
10.2020 - 01.2021
Key Carrying Department Supervisor
Home Depot
08.2016 - 10.2020
Key Carrying Department Supervisor
Home Depot
09.2010 - 07.2013
Commercial Sales Coordinator
Lowes Home Improvment
09.2005 - 12.2008
MBA - Master of Business Administration (Marketing)
Grand Canyon University
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
New Iberia Senior High School