Hannah Johnson
Tecumseh,MI
Summary
Professional sales leader with strong expertise in retail management and customer service. Proven ability to drive team collaboration and adapt to changing needs while maintaining high standards. Skilled in inventory management, sales strategies, and staff training. Valued for reliability, effective communication, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Department Sales Floor Supervisor
Lowes Home Improvment
Adrian, MI
07.2025 - Current
- Ensured compliance with all safety regulations by training staff on proper procedures and consistently enforcing standards throughout the sales floor area.
- Increased department sales by implementing effective merchandising strategies and closely monitoring inventory levels.
- Facilitated store-wide training sessions on topics such as customer service, product knowledge, and company policies to promote a cohesive and knowledgeable workforce.
Department Sales Floor Supervisor
Lowes Home Improvment
Adrian, MI
12.2021 - 07.2025
- Assisted in recruiting top talent by participating in job fairs and conducting thorough interviews of potential candidates.
- Increased staff productivity by identifying inefficiencies in processes and implementing new strategies that streamlined daily tasks.
- Drove revenue growth with targeted promotional campaigns and seasonal sales events that attracted new customers and increased repeat business.
- Collaborated with upper management to set departmental goals, track progress, and make necessary adjustments for continuous improvement.
- Created an inclusive atmosphere amongst team members through team-building activities that promoted trust and collaboration across departments.
Assistant Manager
Serv-U-Success
Saline, MI
08.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
Serv-U-Success
Ypsilanti, MI
05.2015 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate Of Arts - Arts
Jackson State Community College
Adrian, MI05.2017
Skills
- Staff training and development
- Sales strategy development
- Brand awareness
- Promotional planning
- Client relations
- Sales management
- Problem-solving
- Reliability
- Sales target achievement
- Sales presentations
Timeline
Department Sales Floor Supervisor
Lowes Home Improvment
07.2025 - Current
Department Sales Floor Supervisor
Lowes Home Improvment
12.2021 - 07.2025
Assistant Manager
Serv-U-Success
08.2019 - 01.2021
Sales Associate
Serv-U-Success
05.2015 - 08.2019
Associate Of Arts - Arts
Jackson State Community College