Derek Williams Jr
Cleveland,OH
Summary
A motivated employee with ambition. Strong work ethic, flexible adaptability and exceptional interpersonal skills. An effective worker who pushes to improve in every way possible.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
Beachwood, OH
09.2021 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Education
Bachelor of Arts - Journalism & Promotional Communications
Cleveland State University
Cleveland, OH05-2027
Skills
- Complaint resolution
- Technical Support
- Team Supervision
- Documentation And Reporting
- Communication
- Verbal Communication
- Written Communication
- Time Management
- Training & Development
- Customer Relations
- Customer Service
- Customer service standards
Accomplishments
- Winning presentation member of the 2023 ACE Presentation, an annual competition between 11 schools in the cleveland area.
Affiliations
- Member of Public Relations Student Society of America
- Member of the Society of Professional Journalists
- Member of the Architecture Construction and Engineering program
References
References available upon request.
Timeline
Team Leader
Chick-fil-A
09.2021 - Current
Bachelor of Arts - Journalism & Promotional Communications
Cleveland State University