DEREK B. FIORE

Delivered high-end dining experiences in a fast paced Steakhouse - the premium dining option in one of the busiest Casino/Hotels in America

Consistently generated $4K+ in daily sales through effective upselling and guest engagement

Assisted other servers/bartenders with wine sales and service

Maintained knowledge of menu, wine pairings, and premium spirits

Provided seamless service from greeting through departure, ensuring positive guest experience

Supported private events, VIP guests (including celebrities and politicians) and high-expectation service standards

High volume fine dining - know for elite service and super-premium options in wine, food, and liquor

Balanced bartending, BOH prep, and floor service when working in upstairs dining room for weekends and private parties

Built repeat customer relationships through personalized service

Thrived in a demanding, team-driven environment - developing new employees into the system

Worked through the pandemic including extensive take-out service and outdoor dining conditions to serve our customers needs

• Controlled service bar and main bar (average nightly ring $1700-2,500+), handled large amounts cash, oversaw opening/closing procedures, developed pars and spec sheets, promotion of new brand and product line.

• Controlled all aspects of personnel, liquor and dry goods inventory/ordering, payroll, forecasting and planning. Maintained fixtures and repaired damaged items. Created and updated wine list, beer and specialty cocktail menus seasonally. Coordinated private party events and daily floor plans to ensure the highest level of service, developed relationships with regular guests, worked with hotel staff to coordinate events outside the restaurant. Worked closely with owners to communicate the needs, issues, and staffing of the restaurant.

• Customer interaction, handled cash and closing procedures, promoted corporate image and products. Demonstrated and expanded fine wine and specialty food knowledge.

• Worked independently to coordinate all sales and production of journal advertising (100+ journal publications), managed paid and exchange advertising and scheduling of corporate space advertising, department meetings created brand awareness through all advertising media.
• Coordinated comprehensive electronic book selection, conversion and fulfillment program with multiple e-retailers, worked directly with VP of Marketing to effectively roll-out electronic book sales.

• Reviewed incoming land parcel offers, direct mail and billboard advertising, represented the organization at trade shows and industry functions, while working with EVP of Marketing and Construction.

• Conducted Internet research studies, managed follow-up program, studied postal technology & bulk mailing procedures.

• Assisted VP of Marketing with print and radio advertising, conducted demographic studies of customers/new markets, organized co-op advertising fulfillment and directed launch of second generation web site.
• Internship