Derekia Thompson
Jacksonville,Florida
Summary
Experienced and results-driven Project Manager with a proven track record in developing and executing successful project coordination strategies. I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership/building, and creative problem-solving to achieve business objectives
Overview
27
27
years of professional experience
Work History
Senior Project Coordinator
GE Appliances (Haier)
01.2022 - Current
- Develop project related schedules to then delegate tasks and assignments to contributors
- Manage project timelines by tracking key milestones, anticipating and escalating roadblocks or risks, leading touch points with different client groups
- Collaborate with several business units to understand business needs, conduct data gathering and validation
- Conduct root cause analysis to identify cause of gaps, deficits and negative trends
- Analyze and effectively strategize regarding business goals, deadlines, schedules, budgets and resources
Owner
Envy Her Dreams
01.1998 - Current
- Responsible for sales, marketing, client-based development and client retention for all three active companies under the S-Corporation name
- Established a trustworthy small-business known for our customer service and high-quality work
- Manage all areas of the business to include inventory, client relations, product and service sales, data entry, report management, reception/appointments, management, HR and payroll all handle with consistency and exceptional growth
- Communicate effectively with various vendors for shipments and deliveries, design and prepare for new inventory, and handle scheduling for clients and staff
Specialist Urgent Inquiry- HICS/ Inbound Contacts Representative
Humana
01.2016 - 01.2020
- Addressed incoming telephone, digital and written inquiries from consumers and providers while strategically working with customers and providers assisting with complex benefit questions, resolving issues and educating on processes and procedures
- Recorded details of all inquiries, comments and/or complaints, transactions and interactions and escalated all unresolved and pending customer grievances
- Provided claim explanation to members and providers including member responsibility and all accumulators as a project manager
- Ensure all systems reflected the most accurate and up to date information received from the Marketplace while gathering and formulating responses regarding member’s concerns via written correspondence
Education
Bachelor of Business Management -
Ottawa University
01.2008
Associate of Computer & Information Science - undefined
Beckfield College
01.2000
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Client Relationship Building/Resolution
Timeline
Senior Project Coordinator
GE Appliances (Haier)
01.2022 - Current
Specialist Urgent Inquiry- HICS/ Inbound Contacts Representative
Humana
01.2016 - 01.2020
Owner
Envy Her Dreams
01.1998 - Current
Associate of Computer & Information Science - undefined
Beckfield College
Bachelor of Business Management -
Ottawa University
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