Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Core strengths
Timeline
Generic

Derek Lanh Lam

Gilroy,CA

Summary

Skilled Baker and Customer Service professional from Tristan's Cookies and Cream, adept in food safety and excellent communication. Leveraged analytical abilities and teamwork skills to enhance product quality and customer satisfaction. Streamlined inventory management, achieving a consistent product lineup without compromising on taste or service standards. Proficient in Microsoft Excel for efficient order processing and shipment tracking.

Overview

5
5
years of professional experience

Work History

Baker

Tristan's Cookies and Cream
Gilroy, California
06.2024 - 09.2024
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.

Customer Service

Tristan's Cookies and Cream
Gilroy, CA
03.2020 - 10.2020
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.
  • Handled cash transactions accurately according to established policies and procedures.

Education

Bachelor of Arts - Economics

University of California, Santa Barbara
Santa Barbara, CA
06-2026

Skills

  • Food Safety
  • Good Communication
  • Microsoft Excel
  • Teamwork skills
  • Problem-solving aptitude
  • Analytical abilities
  • Negotiation Skills

Affiliations

  • Martial Arts Enthusiast: BJJ, Kickboxing, and MMA are my proud forte. I work to continue improving my skills through regular training, sparring, and conditioning. I believe in taking the time and paying extra attention to technique, while improving my mental focus, and teamwork with my partners and coaches.
  • Basketball Player: I played basketball for my high school for a bit, and have recently found a spark to play more often. I enjoy playing pick up at my rec center and enjoy improving my game.

Languages

English
Professional
Vietnamese
Limited

Core strengths

  • Optimistic Problem Solver: Approaches challenges with a positive, solution-oriented mindset, fostering a productive work environment and motivating team members to overcome obstacles and achieve goals.
  • Detail-Oriented Professional: Takes pride in meticulous attention to detail, ensuring accuracy and quality in all tasks. Consistently reviews work carefully to prevent errors and improve overall efficiency and outcomes.
  • Adaptable Quick Learner: Highly adaptable and quick to learn new skills, systems, and processes, with a proven ability to excel in dynamic environments and take on new responsibilities with confidence and efficiency.

Timeline

Baker

Tristan's Cookies and Cream
06.2024 - 09.2024

Customer Service

Tristan's Cookies and Cream
03.2020 - 10.2020

Bachelor of Arts - Economics

University of California, Santa Barbara
Derek Lanh Lam