Deren Lee
Summary
Dynamic Team Lead with a proven track record in employee training and complaint resolution. Adept at optimizing customer experiences and fostering team development, I excel in task delegation and organization. Passionate about customer satisfaction, I consistently enhance service quality and team performance in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Lead
Hollerbach's Willow Tree Cafe
02.2020 - 07.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Celebrity Guest Liaison
Various
12.2022 - Current
- Displayed absolute discretion at handling confidential information.
- Facilitated transportation to and from appointments.
- Facilitated interactions between Celebrity talent and their fans
Education
Associate of Arts - Creative Writing
City Colleges of Chicago
Chicago, IL05-2029
Skills
- Complaint resolution
- Employee training
- Attention to detail
- Task delegation
- Table management
- Customer loyalty
- Passion for customer satisfaction
- Adaptable
- Organization and prioritization
- Full service restaurant background
- Team management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursPaid time offHealthcare benefitsCareer advancement4-day work weekPersonal development programsWork-life balanceTimeline
Celebrity Guest Liaison
Various
12.2022 - Current
Team Lead
Hollerbach's Willow Tree Cafe
02.2020 - 07.2023
Associate of Arts - Creative Writing
City Colleges of Chicago
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