Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Deren Moniz

Central Falls,RI

Summary

Skilled at helping customers to meet financial needs by developing customize service solutions. Good communication, multitasking and conflict resolution skills, Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals to grow in the company long-term.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Owner Operator

360 LLC
08.2023 - Current
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Universal Banker

Bristol County Savings Bank
04.2023 - 08.2023
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Service Associate

Eastern Bank
03.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Education

High School Diploma -

Brockton High School
Brockton, MA
07-2018

No Degree - Accounting And Business Management

Bridgewater State University
Bridgewater, MA
07-2020

Skills

  • Issue analysis
  • Adaptability and flexibility
  • Positive and professional
  • Active listening
  • Time management
  • Multitasking and organization

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Certification

ABA Universal banker certificate

ABA Bank teller certificate

ABA Customer service representative certificate

Timeline

Owner Operator

360 LLC
08.2023 - Current

Universal Banker

Bristol County Savings Bank
04.2023 - 08.2023

Service Associate

Eastern Bank
03.2022 - 04.2023

High School Diploma -

Brockton High School

No Degree - Accounting And Business Management

Bridgewater State University

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Deren Moniz